Mirabel, Canada
14569 Boulevard du Curé-Labelle #101
N/A
+18003477126
Excellent service despite the COVID challenge. We were very satisfied with the on-line booking, the pickup process and return. Our Deluxe RV was very clean and in top shape; everything worked perfectly. Highly recommended.
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Absolutely thieves. After paying an absurd amount for this van for ten days, they claim to have it at 3/4 tank of gas full. I returned it almost identical to how they gave it to us and they charged me 65 for a 1/8 tank of gas. I tried talking to the manager , was given the run around for 20 minutes , telling me he’s parking vans. Finally comes up. The reception staff, the manager, all super rude and absolutely criminal charging people for a full tank of gas for nothing at all. Their only defense: “you should have taken a picture of the gas tank before you left”. Couldn’t have planned it better to rip people off. Horrible
The vehicle had 28,000 km, it was clean. However the oven did not work, we could not cook our meals...we were not offered a discount. Upon return they notice a starch on the rv, (it was there prior to us taking it) and ask if i had taken photos? They did not perform a walk around prior to us taking the rv...something to be careful next time. -- Company followed up and offered to help us out, great customer service.
VR was in good condition and fun to operate. Pricing seems fair while comparing to other VR companies. The videos online are pretty well made to understand how to operate the VR (good for first time users). Initially, my girlfriend and I were pleased by our trip and our experience with the company. Young woman who served us at pick up was friendly (although she forgot to tell us that the used water tank was open and we had our used water leaking off the side of the vehicle until we realized it was left open at departure). The experience was really spoiled by the customer service received at the Mirabel branch after the trip. We left keys for our bike lock on the VR's key ring. We called 2 or 3 days after to notify them. Initial person who answered said she did not have the keys even before knowing which vehicle we rented. I had to insist to ask for our reservation number. Frustrated by the fact she clearly was not willing to look into it, I just decided to call the next day and talk to another person. This person verified with our reservation number and said the vehicle we had rented was destined to be returned in Toronto in a couple of days and that they would check the key ring upon return. I never heard back. 3rd time I called, person who answered said they could not help me because their system was currently down... Clearly, customer service is very mismanaged. Not sure if the problem is recruitment, training, controls or understaff. We would have liked to feel more willingness to help and a follow-up.
Long wait time to get rv when picking up. Easy quick drop off
Deli
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