Kitchener, Canada
62 Mcbrine Pl
N/A
+1 5197484343
DeliveryIn-store pick-up
Do yourself a favour and stay away from this company! Horrible people to deal with! They tried to scam my poor parents... when I call to complain and solve the problem the receptionist was beyond rude! They charged my parents for repairs( which their system wasn’t even fixed) more than what the system would have cost to install new!! In what world does this makes sense? Stay away from this company! Don’t take my words! Looks at the terrible reviews they have! I’m so angry that I will be talking to a lawyer about suing them for taking advantage of my poor parents.
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I truly want to say how great of a company this is. My husband and I are in our late 70's and really feel that we continuously get great quality with Canadian Water Conditioning. It's hard to come by these days... having high quality with great customer service. With the water hardness in Kitchener, I'm glad that we are dealing with such an educated company in regards to the local water. Yes, you could go to the local hardware store or big box store and buy a much cheaper water softener but you really do \get what you pay for\ (As with anything!). So quality here is important! We've been working with them for years and I would recommend them to anyone needing a new softener (Or any other water treatment equipment) or just needing a tune up or fixing!
quote from previous reviewer\scammer\! according to others and my own experience， your bill won't less than 1000 dollar no matter what the problem is and I asked detail break down for the bill , they did not even have one and I was waiting for half an hour to get one, I doubt if they made up one after my request. I read google review before called them since they set up the system for previous owner and I want to give them a chance , obviously, I should trust google review and find another company just simply replace the broken unit because the cost of fixing by them is half of the new system and I got a new system with a reliable company.
We moved into a “new to us” home a little outside of the city and we didn’t even know where to start with all the equipment we had in our basement! This company came out one afternoon... took us through it, piece by piece and got everything back up and running smoothly. Very thankful that they took such great care of us! PS. The attention to detail the Technician took was incredible. He really knew his stuff!
Initial contact was good. The technician sent was cordial and easy to deal with. I described a specific problem and after a cleaning and a part replacement thought it was taken care of. A week later after a cycle ran the same issue reoccurred. The company indicated the unit was too old and they couldn’t repair it but replace it with a new unit and the full amount of the repair cost going to the purchase. The technician I had advised me this would happen. So I have a non effective repair and an offer to put more money in their pockets by purchasing a new system. Interesting marketing plan. They won’t be getting good reviews from me and hopefully others will think twice about using their services.
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