Banff, Canada
Main PO, 204 Buffalo St
N/A
Delivery
Never really had a bad experience here. It’s a post office, it is what it is. But oh my god. The older blond lady is something else. Doesn’t listen to what you’re saying and throws packages at you. Learn some customer service
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Someone from the Banff Post Office has been returning my mail this past few weeks. I have proof that the envelopes were properly addressed as was the package. The manager just brushed it off when I finally realized what was going on. This person clearly wrote on the letters that were returned “this is not her box and never has been”. Also the package was taken out of the package box and blatantly returned saying wrong box. This is so not like the post office I have used over the past 35 years and was very disappointed in the fact someone is doing this and the manager wanted to blame it on clerical error. Once maybe but 3 times NO! I I really wanted was for him to speak to this person and it be able to show him the proof but alas he just fluffed it off and quickly got off the phone. What can I do? He said to file a complaint with customer service and go through the process. Great! Thank you for nothing!!!
My package was returned and destroyed resulting in the loss of over 120. I specifically got my package ordered to my street address so I wouldn't have to deal with the post office and still they some how got a hold of it and returned it without checking my last name to see that I have a box number! They could have taken couple of extra minutes to check if I had a box number. Extremely unprofessional because this is about the fourth time this has happened to me as a lot of websites do not accept box numbers only street addresses. UNACCEPTABLE!
The Banff post office is the worst for parcel delivery. For some reason employees are unable to handle any volume. My tracking said a package had arrived but my daughter went twice and they didn't have it. I will never use our useless postal service again!
Worst customer service ever!!! from the middle aged/elderly lady with short blond/grey hair. Can‘t complain about the others, they are always nice.
I haven't received mail in years. (Eugene Kwok)
Very friendly and helpful staff.
Everyone in here is usually really nice and friendly. However, this is the second time that I've been served by a lady here (only female I've seen at front desk) who has rolled her eyes when I said that I didn't have a tracking number or inquired about a parcel.. Bad customer service from her and completely different to her friendly colleagues.
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