Calgary, Canada
3110 14th Ave NE, Units 1-4
N/A
+1 4034105649
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible seatingWheelchair-accessible toilet
As much as I hate to pile on with the negative reviews, I wanted to share my experience. I needed assistance in preparing for an upcoming hip replacement. I had decided to rent a walker and was supplied a unit in desperate need of repair. The tires were badly cracked and I was told that replacements had been ordered and that I'd receive a call when they arrived and I could come back in to have them replaced. Given that I can't drive for 6 weeks, that's no help! I found staff to lack knowledge about medical aids and the receptionist was more interested in her personal call then acknowledging a customer's arrival so I waited longer than my patience would normally tolerate. Selection and prices for the items that I required was not competitive with what I found through Amazon. The exact same raised toilet seat was more than 20 different, and that includes home delivery. I don't mind paying more for knowledge and expertise, but there was none. Sadly, the raised toilet seat that I was sold has dented from my main toilet seat sitting on it. Had there been a choice of products, I would have bought something more robust - this was the only unit offered, but I've since learned that the manufacturer has a line of seats that range in performance. It would seem that the showroom is closed due to COVID, so perhaps there is greater selection under normal circumstances. I have given a second star for the fact that they took the walker back the next day without question - I realized that I didn't feel safe learning how to walk again with a walker in that condition.
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100%! I called 10min ahead to ask if they could fix a flat tire on my wheelchair but only got an answering machine. I dropped in shortly after and they were incredibly accommodating. I had to wait as there was a customer getting her chair fixed but I didn't mind spending an hour there compared to waiting days which was the expected repair time at another place. Randy was phenomenal and went above and beyond. I feel the staff are working extra hard to bring up their online ratings. I definitely don't mind helping them as they more than deserve it.
It's like they don't even want sales, if you ask for a quote so you can buy something, they either take a month or don't even bother. It's been 5 weeks and still no quote.
Randy did an excellent job! My husband's power wheelchair wasn't working & I called Motion Specialist right away & Randy came to the rescue & fixed it the following day. My husband was so happy & very impressed to his immediate assistance. Thank you so much Motion Specialist. Thank you Randy! Great service!
As a wheelchair user for over 25 years I have dealt with a number of Calgary mobility dealers. I am so glad Motion is here in our city to provide the equipment and most importantly the SERVICE a guy can depend on as a busy, working, professional with a physical disability who uses a power wheelchair to get around. I bought a new power wheelchair from Motion in the Fall of 2019 and while it took a bit to dial in the wheelchair to my unique needs, Motion's talented & caring service tech Randy has it set up perfectly for me now and I couldn't be happier with my new chair!
Deli
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