Brockville, Canada
4081 HWY 29
N/A
+1 6134980964
On-site services
Wheelchair-accessible entranceWheelchair-accessible seatingWheelchair-accessible toilet
Repair services
Always excellent service & parts . Detailed installations of all our electrical services. Always done on time. Emergency service almost instantly and even after hours.
like
LG needs to find another company for service in this area. My 6 month old washer has not worked reliably in over a month. After calling LG I waited patiently for a call from McCann which never came so I called them. They said they hadn't received the request. Called LG again, waited patiently. Called McCann again; said they didn't get a service request. Called LG again and asked if there was any other company that could provide service since we live as close to Kingston as Brockville. They said only McCann. LG Supervisor was supposed to follow up to make sure it was received; no response from anybody. 4th call to LG and they said McCann said they don't service my area. Most days when I called McCann the phone was not answered. I left a message once that was not returned. When I did speak to them they did not tell me I was out of their service area. I am frustrated with both LG and McCann but unlike another reviewer with a similar LG story at least I don't have to have my service done by them.
One of the worst repair company we have dealt with and are usually extremely understanding with what challenges can come with operating a business. Wonder how they can still stay in operation. After LG appliance canada made a booking appointment on our behalf and a 3 weeks waiting period, we called the day of the scheduled visit and were confirmed by the clerk at McCann to expect a repair technician by late morning. Once we had not receive the visit by early afternoon, we called back and the same clerk whom answered the call mentioned that we were actually not booked and she had to confess to us that she had not bother to look at her booking sheets although we did ask her to confirm earlier in the day. Another week went by for a technician conduct the repair visit and confirmed that the compressor of our our 2.5 year old fridge was faulty and had to be replaced. The compressor is still under warranty but we had to disburse the basic rate for a service call (approx 225 dollars) Another 2 weeks goes by to order the part and to rebook a visit and only to be let down once again the morning of where the technician called sick and now back of the line once again which McCann are telling us the ealiest appointment available is now mid-january 2021. 6 weeks without a fridge and potentially looking at 2 months 1/2 turnaround time for repair is above and beyond what i would consider this an inconvenience , and even after all this there is no guarantee that someone will not call sick again or even bother not to show up once again. I am disappointed that this site does not allow me to rate this company as a big \0\. I strongly suggest that anyone who need an appliance to be fixed is to stay away from this repair shop in order to save yourself some time and frustration. Once again I am dumbfounded that this business still operate.
I was referred to this business through my refrigerator company. Made an appointment, online, which mccann kept. Called and spoke to Sarah, several times, to make a request or ask a question, to which she was very patient and informative. Refrigerator Tech came out on the schedule day and fixed the problem quickly! Has been good ever since. Thank you mccann electric. I recommend this company.
Boshe countertop stove top stopped working. Warranty for the unit went to McCann. They finally came after 5pm. Parts ordered. No response from them. Called parts were approved for service. Called again and parts sitting there, but another 2 weeks for install. Now it has been since the beginning of September and now it's the 3rd week in November. Now is this a company that you want for a repair? Heard all the right reasons, approval, parts, booking, all came with a vague response from the appliance repair section. \I'll check and get right back to you \ Call came from the warranty company, not from Mccann, now that's passing the buck. I'm sure the hydronic heating system will be taken care of by another company-just imagine having to wait 6 weeks without heat. Oh we can use the hotplate for a heat source. Yes the movie line comes to mind. \Run Forest Run\ when picking this company. J Godan The appliance repair person did get it fixed yesterday. Though once again he had to be reminded to remove his dirty wet work boots. Now this falls on the owner's of this company. Supply the staff with boot covers. Every other company, workers seem to have slip on protectors. Just another example of how much they care for ones newly finished home.
Deli
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