Brights Grove, Canada
2437 Michigan Line
N/A
+1 5195420070
Our dog Bear had his first ever visit to a kennel this past weekend and it was to the Fox and Hound. The website looked amazing. The staff were very nice. But upon picking up Bear, the staff said he was good all weekend with no incidents. When we got him home he had scratches all over his back end and groin area, and chunks of skin ripped off of every paw as well as both eyes had an eye infection. This resulted in a vet visit that cost 158. When we called them about our discovery, they seemed very concerned and asked us to call them after the vet visit. I called and spoke to one staff member who in turn asked me to call back during the day. So I called back several times through out the next day, leaving messages. I even emailed them with pictures. But zero call backs and no response to my email. This leaves me with an opinion that they really don't care about their customers and our family members. Had this been a daycare center and our child, the result would of been better due to a call to the CAS or any other government agency regarding child welfare, but what can I do regarding my canine child? As to your reply to this his paws were not dry and cracked there were chunks of his pads missing and bleeding they were perfectly fine when we dropped him off he could barley stand by the time we got home nice try tho its not from the weather or the salt also nobody informed us when we picked him up that he was injured at all and the chunks that were missing were also infected hence the vet bill
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Took our puppy in for a cut and was an amazing experience! Staff is phenomenal.
Top notch kennel! Beautiful property and they are totally engaging with the animals. Lots of room for them to roam and play during their stay. They have a puppy playcare as well for daytime stays. Otis loves going to The Fox and Hound Canine Retreat!
OMG!!! This place does everything!!!! Accommodations, Doggy Daycare, Training & Grooming :) The owners and the team are just incredible people. The Fox and Hound Canine Retreat have been nominated for multiple awards like business of the year and customer service. That's the kind of place I trust with my pet's. Thanks for having our Pet's backs!
The best place around for your pup! They have an amazing daycare program and also offer all different types of dog training and grooming services. I highly recommend then for all your doggy needs!
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