Concord, Canada
1 Moyal Ct
N/A
+1 8006670474
Helen and Roman were very helpful guiding us through the process of choosing an awning solution for our deck. Even with the COVID-19 issues, we were able to make an appointment and see the different styles. There were many fabrics to choose from. The installation went very smoothly and quickly. We recommend Rolltec!
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We ordered two 19’ x 13’ awnings in May & they were delivered within the 6-8 week timeframe. Within one day of installation the awnings did not align correctly and the installer came out to adjust them 5 days later. The next day a corner dropped again and a phone call along with an email was sent to the office. It took another 5 days to have the awning fixed and that same night the awning dropped & smashed into the deck railing. We were lucky no one hurt. We talked to Helen on Saturday morning and she advised that someone would be out on Monday. The service man told us he needed a part from the office but was too busy with new installs to come back within a day or two. This was unacceptable and calls/emails were sent to Helen. Since we did not receive a reply call or email, another call was placed on Friday, July 17th, and we were told Helen did not want to speak with us. Then the receptionist changed her mind and said Helen was too busy. We have had the awnings since June 26th and 12,000 later and still cannot use one of the awnings and still do not know when the repair will be completed. There are always 3 sides to a story & would love to have Rolltec explain their side. We are in the manufacturing business and if we treated our customers this way we would most certainly be out of business. There are !
Just had Rolltec install a motorized retractable awning and we couldn't be happier! From the initial call to the final installation, we experienced total professionalism and great service. If you want a great looking and great quality awning look no further than Rolltec. Great experience.
Rolltec Awnings is a great company to work with. The quality of the awning is fabulous. We had a problem with a part and they quickly responded in a professional and helpful way. We got the replacement part in less than 2 days. We really couldn't be happier with the product and service. Isaac was incredibly responsive and knowledgeable. Thanks Rolltec!
I've purchased 2 awnings from Roltec, both of which are excellent. A large awning in my backyard has provided much relief from the summer sun while a small awning in front shelters a lower level entry door from the elements. Excellent high end product, solid instal, great value!
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