Ancaster, Canada
365 Wilson St E
N/A
+1 9056482288
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
Superior customer service. I dealt with both Trevor and Dan and they were both so kind, patient and knowledgeable. Dan gave me a quick tutorial on how to use my bike rack and offered to help load my bikes. Their bike accessories are excellent quality as well. My daughter and I love our new LIV bikes. The store is clean and organized. Metered street parking directly in front of their store made it super easy for curbside pickup.
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Trevor is an absolute gem! Got the bike I wanted and he took the time to explain everything to me and get it set up specifically for me! Even helped me load it in to my car! I can already tell that servicing with them will be a breeze and I highly recommend dealing with them! I shopped around and did not receive service anywhere near the level that Ancaster offers. Hope you have the same experience I had! :-)
Bought a Norco Fluid FS3 size L. Person I dealt with was very helpful, brought out the bike and answered all my questions. Told me it was a much better buy than a comparable Giant Stance with better suspension and a dropper post. Bike looked WAY better in person than on the site. Red really popped! That convinced me to buy the bike in the spot! They even offered to deliver it! Great store will recommend!
The service was quick, price was reasonable. The bike looks brand new. Can't wait for the spring so I can take it for a good ride. The staff was very friendly and helpful. Made it super easy to do a curb side pickup and drop off.
I had a minor warranty issue with my Tacx trainer and the staff were able to get me a replacement part to correct it right away. Great service as usual!
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