Saint-Laurent, Canada
1480 Rue Bégin
N/A
+1 4383801267
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I am writing this review because my colleague reviewed their business yesterday and they had the AUDACITY to say we were not their client. so here we go... BUYER BEWARE! We are a shelter for homeless people in the south-west end of Montreal, we made a very big mistake by purchasing a new commercial washer and dryer form this company in January 2021, we paid over 5000 when we purchased the machines we have had nothing but problems. It started the day it was delivered, the delivery people who installed it, didn't install it properly and our basement was flooded. Since that time we have had to call this company numerous times to repair the washer, it breaks on average every 2 weeks. The last time they forced us to pay for the repair because they said it was our fault. We offer services to homeless population of Montreal. Since March 18th we have not had a working washer, no towels for our service users to dry themselves, which means no showers. Since Monday some lady tells me a technician is coming, when he doesn't she says he will call, HE HAS NEVER CALLED. I have asked to speak to the owner, no call from him either. We are now stuck with a broken machine that we bought less then 2 months ago. We will now have to file a complaint with Consumer protection. DO NOT BUY ANYTHING FROM THIS COMPANY!
like
Do dont buy anything from this Store they go around and pick up Stuff that's left on the curb for the recycling and take it back to there store and some what fix it so it will run for a couple more months then your left right were you started go spend the extra 50 and find a better store for a fridge from them held together with silicone and plp
UPDATE: On March 29th, I called AA to see when they were going to send the technician to fix the broken washing machine bought in January 2021, I was informed that because I wrote this review that they were not going to be sending a repair person. They were not going to honour the guarantee/waranty on the machine and that I should call another repair company because by writing this review I was ruining their reputation. You would think they would come and fix the problem and ask me to take down the review, no they are just not going to honour the guarantee at all. BUYER BEWARE! La Maison Benoit Labre is a shelter for homeless people in the south-west end of Montreal, we made a very big mistake by purchasing a new commercial washer and dryer form this company in January 2021, we paid over 5000 when we purchased the machines we have had nothing but problems. It started the day it was delivered, the delivery people who installed it, didn't install it properly and our basement was flooded. Since that time we have had to call this company numerous times to repair the washer, it breaks on average every 2 weeks. The last time they forced us to pay for the repair because they said it was our fault. We offer services to homeless population of Montreal. Since March 18th we have not had a working washer, no towels for our service users to dry themselves, which means no showers. Since Monday some lady tells me a technician is coming, when he doesn't she says he will call, HE HAS NEVER CALLED. I have asked to speak to the owner, no call from him either. We are now stuck with a broken machine that we bought less then 2 months ago. We will now have to file a complaint with Consumer protection. DO NOT BUY ANYTHING FROM THIS COMPANY!
Funny to see that every good comments are coming from his relatives...
Technicians were rude, unhelpful and not following covid-19 procedures. I had a washer delivered today that was supposed to be installed, instead they came in and left it in my hallway because the valves were not unscrewed, even though I was never told that they needed to be unscrewed before the delivery. The technicians were not wearing masks, standing less than 6 feet away from me. I work with AA regularly and now using them for my apartment I can see that the service is terrible. Avoid this company.
Deli
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