Waterloo, Canada
527 King St N
N/A
+15199545916
Summary: great company, great roadside assistance, but very unskilled and unprofessional technicians. I travel frequently for work and this past weekend, I had the misfortune to lose my key and lock myself out. Mitsubishi's roadside assistance was phenomenal in helping me get a tow truck and unlocking my car. But since it was a push start, I had to get a new key. Justen and his manager were very helpful and I was able to get a new blank key. But a simple 20 minute key-programming job took the technician 2 hours. A week later while driving, I discovered that my horn didn't work. So when I opened my hood to investigate, i found my fuse box opened, and loose fuses were just laying in there. I had been on the road for a week! The technician not only took 6 times longer to do a simple job, but didn't even check his own work! I hope the management could give some better training to their technicians, otherwise there will be disaster waiting on the roads for unsuspecting customers.
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Marcus and Nigel were awesome. Marcus was very helpful and made buying a vehicle an easy and enjoyable experience, appreciate his effort. He will go the extra mile to help and was very friendly. Nigel was great to deal with also and very friendly. He was very informative and knew his stuff. Any questions I had he was able to answer and was very polite with myself and my kids. A very friendly atmosphere and would recommend buying from KW Mitsubishi.
Went into Mitsubishi dealership in Waterloo last week looking for a vehicle to purchase. I was treated very well by Colt a sales associate at the company whom was very knowledgeable and not pushy. Although I left without a purchase I would definitely go back. They had a nice selection of vehicles and were very pleasant to deal with. Thanks for the good experience Colt!
I bought a used RVR two weeks ago. If anyone understands the process of buying used, it can be very stressful getting the vehicle up to standards before taking it home... I am a very picky person and I had a long list of "must haves" before I was willing to sign on the dotted line. I also had my vehicle wrapped in raspberry pink fizz. It took a couple of returns to get it all sorted out but it all was thanks to the staff who were willing to listen, provide timely and efficient service and provide me with transportation that arrived at my work for me. I am so happy with my "new to me" truck!!! A HUGE thank you to the competent, reliable and very friendly staff... a special shout out to Marcus and Cole who made the experience an excellent one. I highly recommend Mitsubishi Waterloo and will definitely be telling all my friends about them!
I'd give the staff (Colt & Marcus) 5 stars! Got Everything I wanted and More! I contacted Colt Kowall through the Mitsubishi website. He got back to me within an hour and listened to everything I wanted and presented myself with the best options within my price range. He explained everything thoroughly and didn't make the experience feel rushed or pressured. The finance manager Marcus was very knowledgeable and wanted to make sure I was getting the best. Overall, I'm very pleased with my car purchase with Colt and Marcus and wish to do further business with them. Make sure to request Colt if you want it done right! However, 0 stars for the company. The manager O.J. made plenty of broken promises to myself and other consumers. He never got the job done and is still owing myself over 400 and 2 window repairs (passenger and front windshield). The money was suppose to be ready for pickup at the dealership multiple times (8 times to be exact) but when I'd get there he'd make an excuse. O.J. told me it would be mailed to me on September 11, 2017. The dealership kept promising to fix the issues with my windows but repeatedly switched my appointments since the day I bought my car June 27, 2017. They even neglected to tell me the company was closing. I was told Victor from service would fix my windows immediately and I'd get a rental car for the wait.
Just did my scheduled service done, Justin helped me out. He was amazing. I pretty much tried to upswell myself, thinking I needed an alignment or some additional work (this being my first new car) and he actually discouraged me. This blew me away and instilled some confidence in their service team. I'll be returning for sure. Thanks Justin.
Victor was a pleasure to deal with. He answered all our question and did his best to confirm that the parts ordered would fit. Hitch for bike rack reasonable in pricing (not the cheapest but less then Canadian Tire) and easy to install. If I were to buy a Mitsubishi it would be from Victory seams to be interested in helping, lost art of customer service.
I've recently experienced some strange sounds in my transmission for my Mitsubishi Evolution X and i brought it in for them to check it out. The staff was incredibly friendly and walked me through what to expect step by step, making sure i understood my options. They were able to help me replace my transmission under my warranty and i am incredibly excited.
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