Nepean, Canada
80 Marketplace Ave
N/A
+1 6138431703
In-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible lift
Six weeks after buying a product that I have purchased in the past, I decided to call the store to see if there was anything they could do for the something that completely dried out my hair and made me feel awful. I was feeling absolutely disgusting that my hair turned out the way it did and even though I did buy my product 6 weeks ago, the owner himself told me that they would make an exception and exchange my product if it was in good condition to re-sell. I took my product to the store where the manager carefully inspected it at the counter, looking at the bottle, opening it to see if it was still good, and smelling it. The bottle is in great shape, the stickers were all attached with no damage, the product itself was still good, and then she proceeded to tell me that because I didn't have the cap, they would not be taking it back. This was not something I was told either by the owner or the store manager over the phone before I went in. Knowing that this was something I have used for the last two years, I was shocked that may hair turned our dry, brittle, and damaged. I am extremely disappointed with the customer service I received as I took time out of mine and my husbands day to drive there just to be told that because I didn't have the cap I couldn't exchange it. I was more than happy to pay more for a product that would have better suited my hair and made me feel beautiful instead of gross and dirty. The best part, is that they didn't care to have my business because I had mentioned that I would no longer be shopping there, the manger's response, I understand. Understanding that businesses are losing money in this pandemic, something the owner kindly reminded me, I would think you would want to keep your clients happy and coming back. There was no indication that this particular business wants to or cares to keep their clients.
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My eyebrows threading was exceptionally well done. I would recommend them for a wonderful painless threading experience.
I have been going to Trade Secrets in Barrhaven for eyebrow threading for years! The techs have been friendly and precise! I always get compliments on how my brows look. Recently I have started doing body waxing services and it has been great. Very professional and the results last well over 4 weeks. Making a permanent switch for my body waxing and threading services!
My hair dresser suggested this store and specific product they sell. I went there very excited that was my first visit. Unfortunately the employee wasn't as helpful as I expected she seemed bothered by my questions. I couldn't find what I was looking for.
They actually carry nothing that I'm ever looking for here. Example I have curly hair and went in looking for a satin lined sleep cap and the server looked at me as if I had two heads. She told me that she had never heard of such a thing even after I fully described it to her. She also didn't know if they had any products specifically for curly hair.
Bogo going on, the entire store. Best time to purchase your brands
Always get a quick appointment for eyebrows threading and waxing. Staff was very professional & I really loved their service.
I heard about this place from a friend and tried it. There was a lady named Manu, she did a great job. I got my face waxed and the experience was amazing.
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