Langley City, Canada
20445 62 Ave #101
N/A
+16045392543
I was sold “punch passes” in the summer and was not aware that I was “registered” for a class. Which then those classes did expire in the summer time. Apparently we had attended a class already, which at that time was a drop in to “try out” and see if my son and myself would be interested. I had requested a refund with what I had purchased as I was not happy with the communication and service provided.. and Hayley was not able to accommodate me. Requested to speak with the owner/franchisee Amarie and she took over two weeks to get in touch with me, and another 2 weeks waiting on a response for a refund. I’m sure the facility is great but the service I received and communication was not the greatest.
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a geat place to host a birthday party
I had my daughter's birthday party here.This is a great place for kids to have lots of fun. Staff are so friendly and helpful. They took care of everything. I definitely recommend The Little Gym of Langley :)
We had our daughters 1st birthday party here on January 18th. It was not a good experience. We sent an email to management on January 20th and still haven't had any response so they obviously do not care about providing the services that they advertise. We had various issues with communication - the place was closed without any notice or contact for the whole week leading up to the party and we decided to drive to the location the day before the party and they just had a sign on the door stating they would open up at 1pm on the day of our party which would be starting at 1:30pm. Absolutely no communication leading up to this even with our multiple phone calls/messages. We also had issues with cleanliness of the venue, pretty bad dust, it was very cold in the building. Obviously, this was due to the place being closed and unused during the whole week. They did not provide all items/service that was advertised on their website for the party either. Luckily, we had brought some extra stuff so it didn't end up that bad. Staff there were not knowledgeable about the services they provide and couldn't provide answers. We also sent a lengthy email to management on January 20th but still have no received a response so obviously they do not care.
Very nice gym. We come here with our baby for play time and she loves it. They teach new skills every day and the interaction in a large group really helps her. The gym is kept fairly clean but maybe a little dirtier than we would like (though we have very high expectations in that regard). Staff are friendly and seem knowledgeable.
My kids have been going to The Little Gym for years. We started at a dance school, but found it was so intense for our (then) 4 year old, it took all the fun out of it. The Little Gym is a relaxed, fun, learning environment and it's really helped with my 3 kids' self confidence. My daughter had a series of surgeries on her arm and shoulder and gymnastics at The Little Gym greatly improved her flexibility. One of my favorite features of The Little Gym is that they will let you make up any classes you miss (if you phone and let them know). This is great when you consider the cost of all the extracurricular classes kids have to miss due to sickness and busy schedules. It also allows them to try out the different classes (dance, karate). I'd also like to say that the birthday parties are an absolute hit!!! They were so flexible and accommodating. The kids all had a great time and I didn't have to plan or clean anything! Thank you Little Gym!
Shut down their location without any warning to paid guests. :(
Our Daughter has been enjoying The Little Gym since 18months old ....its been great to watch her gain confidence as she has progressed through the different classes. Its a clean and friendly place with lots of fun things happening all the time. There Halloween party is always the best!
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