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Aqua-Don Pool Service & Supplies

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St. Catharines, Canada

aqua-don.com
Hot tub repair service· Swimming pool contractor· Swimming pool supply store· Hot tub store· Swimming pool repair service

Aqua-Don Pool Service & Supplies Reviews | Rating 4.4 out of 5 stars (8 reviews)

Aqua-Don Pool Service & Supplies is located in St. Catharines, Canada on 4 Nihan Dr. Aqua-Don Pool Service & Supplies is rated 4.4 out of 5 in the category hot tub repair service in Canada.

Address

4 Nihan Dr

Phone

+1 9059349019

Service options

Kerbside pickupDeliveryIn-store shopping

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Open hours

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Stephen Andrews

I have been a client for many years and even with the change of ownership the level of service and support has been outstanding. I am very fussy about maintaining the pool and hot tub so I am in just about every week to get the water tested and they are always so accommodating. I’m sure they must chuckle seeing me so often. Great job folks.

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RENE ROMERO

Great and Friendly Service !! I managed to get a small 14ft above ground pool for my kids this summer. I called Aqua Dons to see if they could help me out with supplies to maintain it. I showed up with a sample of the water and they managed to get me set up with everything I needed and explained/wrote everything down in detail. Everyone was super friendly and Informative. Thanks

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Dean Hallett

I have been a customer for 25 years and never had a problem with Aqua Dons Pool Service !! I called them at 3 o'clock on Aug.25 regarding a new pool pump at 9:15 am on Aug. 26 it was installed and running. MIKE THE INSTALLER DID A PERFECT INSTALL!! **Note: Alectra Utilities is offering a 400.00 rebate if you get a high efficiency variable speed pool pump.

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Joshua Montalbo

Extremely Poor. I contracted Aqua-Don to open my pool. He was supposed to inspect our heater as well (which I confirmed with the customer service rep later). Anyway I am sitting at my kitchen table and all of the sudden I see someone STROLL into my backyard (no knock at the door let anyone know they were going to begin to work or check if anyone was home). About two minutes in, I walk back to where he working as I wanted to let him know where the items for opening were located. I said: "Hey, how are you doing?" to which he responded with grunts and complaints (after only being at my home for literally 2 minutes). After a period of time, he just TAKES OFF! No warning to lock back up the yard, no record of what was done, no opportunity to ask if I had any questions, and definitely no way to know whether he had looked at the heater as instructed. Also, there was an empty chemical bottle left out on my deck..... Honestly, at that point I was thinking that perhaps he had to return to his shop or went on his lunch break, so I called the store to find out. I relayed my question about his status to the service agent (who was very nice and understood my frustration), and said that I would get a call back from the manager. This is the last I heard from them until about 2 weeks later when they sent me an invoice for the job. I get that it was a really hot day (we offered him a drink because my wife felt bad for him being out there). I don't feel like it is asking for much to simply touch base with someone when you are entering or leaving their property though. It's worse when management blows it off, which obviously they did. At minimum it means they have poor communication, at worst that they approve of that level of service to customers. Brutal.

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Maggie Holmes

My daughter arranged to have someone come out and check out our pool. She told the man who came out that she thought it was the sand filter. He didn't look at it and just told her that she wasn't cleaning the pool frequently enough. She cleans it several times a week . She asked him several times to check the filter and he said he could tell that wasn't the problem. That was June 24, on July 5 water started spewing out and sure enough a large crack in the filter. So here we are the hottest days of the year and can't use the pool. Very upsetting

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neil wilkinson

We needed a new pool pump this year so I called the large well known pool company in North end St Catharines who I have used for almost a decade. Got a great deal on a Hayward pump, not much more than buying off Amazon but came with a warranty and was Canadian assembled. It wasn't a straight forward swap as I had hoped and I needed some advice and support to make the switch. After numerous phone calls, lost emails and time spent waiting in the parking lot to try and get the customer support I needed I lost my patience and went to Aqua-Don Pools down the street. Joel was so helpful in getting me hooked up with the parts I needed and the advice and support a DIYer needed to complete the job. He was often busy during business hours but made time to call me back, as late as 7.30pm on a Friday night, to make sure I had what I needed. The girls have had a ton of fun in the pool these last 2 scorching hot days and I couldn't have done it without Joel and Aqua-Don. Thank-you, you have won a new customer!

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Todd Morgan

I have dealt with Aqua-Don Pools for years with all of my hot tub needs. Their service is top notch and prices are very reasonable. I'm always met with a smile from all of their friendly knowledgeable staff. I wouldn't go anywhere else!

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Paul Taylor

Awesome service and knowledgeable employees even though apparently they don't own pools

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