Quebec City, Canada
600 Rue Bouvier
N/A
+14186238368
We ordered a pair of ski boots online, and they arrived without the footbed insole that is supposed to be there with the boot. I called the 1-800 line, and they told me it was a store issue (rather than central), as the item was shipped directly from a store, and that they would get the store to contact me. That was 1.5 weeks ago. I have emailed them 4 times, and tried to call both the store and the 1-800 line, and left messages, but nobody has gotten back to me. At the store level, their message says to 'call back' as they are dealing with high volume of calls, with no opportunity to leave a message. Not acceptable customer service levels. On the positive, the boots did arrive quickly, and they did have free returns if I needed. I just want the insoles that are supposed to be with the boot, or barring that, a custom insole to be provided....Would be great to actually have someone from the company get back to me to start with!!!! (update - after numerous calls and emails, they finally got back to me, and are sending a stock pair of replacement insoles - am sure this will be fine, but level of communication should be improved)
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Amazing place. A lot of parking spot. Staff are super nice and the selection is massive and so diversified !
Very attentive. Looks like a good selection of snow equipment, should have looked here first but just bought pants, goggles, and gloves at Empire next door. LVS seemed to have a larger selection of snowboard gear, as well as ski and other sports. Thanks to our airline not delivering baggage we got to find this great place.
Staff seems friendly enough but with competing options nearby (Sail, sportium, MEC, etc...) this location ranks at the bottom depending on what you are looking for.
Awesome staff
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