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Premium Pool and Spa

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Kamloops, Canada

premiumpoolandspa.ca
Hot tub store

Premium Pool and Spa Reviews | Rating 4.9 out of 5 stars (8 reviews)

Premium Pool and Spa is located in Kamloops, Canada on 805 Notre Dame Dr Unit 105. Premium Pool and Spa is rated 4.9 out of 5 in the category hot tub store in Canada.

Address

805 Notre Dame Dr Unit 105

Phone

+1 2364251390

Service options

In-store shopping

Accessibility

Wheelchair-accessible car park

Open hours

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Shelley Blair

Premium Pool and Spa was wonderful from the moment we stepped in to the store all the way to delivery and set-up at our house. Lyndsay offered my two kids rubber ducks once we walked in and let us climb in to test out a jacuzzi. She was accommodating to questions about specs and requirements. When the jacuzzi was delivered, the staff helped get it all set up and walked us through what we'll need to know moving forward. Lyndsay even followed up a few days later to see how it was going. It has been made clear that we can turn to them at any point for help and support. Such an unexpectedly supportive organization and the jacuzzi is amazing. Great Christmas gift!

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susan majauskas

Our spa arrived on Dec 17/20. Jeremy arranged the crane service which arrived right on time at 8am,as well as the tub and the Premium Pool and Spa crew Norm and Kevin. This was not an easy install but these guys got it all done with no drama. We were impressed by their professional attitude. We thank Jeremey and his crew for making this a problem free delivery and install. We heard about your crew having an accident because of black ice on their way to deliver another hot tub. Thank God that they are ok. Hot tubs can be replaced but peoples lives can not be. And yes, our hot tub is awesome! Thanks Vic and Sue

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Murray Adams

Our 25 year old hot tub died. We went shopping for a replacement. Premium Pool & Spa was the first place we went to. Lindsay helped us pick out a tub that fit our needs and budget. No need for us to shop all over town. The delivery crew showed up 2 weeks later. They did a great job removing the old tub and installing the new one. Filled the tub and balanced the water. It came with a complete supply of chemicals and test strips. Overall it was a good experience dealing with Premium.

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Andrea Burton

Excellent service all around- Lindsay sourced us a hot tub on short notice in the middle of Covid shortages. The delivery team were quick, efficient and friendly. The whole process came together like a dream. Our new hot tub is fantastic...

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Ken Baitz

I purchased a hot tub from Lyndsay, she was helpful and friendly. The tub was supposed to arrive earlier than expected, so we excitedly hooked up all of our electrical. The day before delivery Jeremy (the owner) called to change the time on a Saturday. We paid extra to the electrician to accommodate as he threatened to cancel my order if we didn't. The tub did not arrive. Their staff crashed a truck on the way here. There is no accommodation, discount or assistance and I can't get another tub until March. They will mail a cheque that won't arrive until after the holidays. I was swore at by the manager and hung up on afterwards. Merry Christmas! The service here is great unless something doesn't go their way and then they forget who the customer is and threaten you.

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Bonnie Jones

We purchased our echo spa in August. Arrived in the time span we we quoted. Lyndsay was so helpful in choosing the right one for us. The 2 lads that delivered the tub to our property were so professional. They stayed till the hot tub was filled the took time to tutor us in the use of the chemicals. All round the service was an excellent experience for us. Kudos to the team at Premium pool and Spas. Will be sure to recommend to friends and family.

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Eddie Kim

I bought a hot tub(eco spa model) last week. From consulting to field , you kindly explained it. From transport to installation, it was perfect. We are using it with satisfaction. Thank you very much.

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Kelly Hesleton

We shopped around in a single day and Premium Pool and Spa was our first stop. Lyndsay took the time to educate us on some items we might not have known about the Eco-Spa we were looking at and we took that info with us to interview others. At the end of the day we purchased from Premium Pool & Spa and Lyndsay wrote up the deal. What we most appreciated besides the education was the fact that she treated us fairly and offered her best pricing on the first go round. Her proposal provided us with everything we needed! So refreshing not to do the dance - fair price for a great product!

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