Nepean, Canada
995 Moodie Dr S
N/A
+1 6135969696
DeliveryIn-store shopping
Gender-neutral toilets
Wheelchair-accessible entrance
Excellent experience getting my 4 way wiring converted to 7 way and having a brake controller installed. Staff were knowledgeable and helpful in explaining it to me given my limited knowledge. This will be my go to location for service going forward.
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Costumer service horrible,many issues with trailer and staff, trailer hopefully finally fixed.Would highly recommend shopping else where .. Wow what a reply that is absolutely a lie . GOODWILL it's called warranty work ,The DVD player that was changed still does not work, the speakers on the outside of the trailer were not caulked , absolutely a joke STAY AWAY .. Do not store trailer there my battery box was missing along with some nice new scratches down the side . Horrible experience with this company. Refurbished parts installed nothing they say they fixed works. Absolutely a joke you are.
Dave Boyd was my salesman and he was excellent to deal with from start to finish. My dealings with Jamie Barrett the service manager have been refreshing in the fact that when he promised me help with an issue with my trailer, he followed up and made sure it got done. Eddy the repair person sent to do the work was kind, polite, arrived on time and took obvious pride in his work. I Continue to be totally pleased with my decision to buy from Primo Trailer sales. Ty
Primo Trailer Sales really helped me when I was in trouble. I needed to quickly find a class 3 or higher grade hitch receiver for my Sienna. I called many places trying to find the missing part myself with no success. Then I called Primo Trailer Sales; I explained my situation. They went out of their way in order to find me a solution. When they called me back letting me know that the missing part will be in their shop the next day, I felt a great deal of relief (my vacation was in jeopardy). Thank you Primo Trailers for your professional, quick, honest and friendly service. Thank you for saving my vacation!
Sales experience and all of the after sales service and parts has been absolutely A. They really know how to treat their customers! Special thanks to Jamie, who always seems to be able to find the parts we are looking for.
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