Midland, Canada
278 King St
N/A
+17054333645
This is a terrific company/store. The owner and employees are extremely knowledgeable and helpful. I always shop here and highly recommend the folks and the products.
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The owner of the store is fantastic. Very helpful and understanding. Highly recommend them for your herbal needs..
I’m not one to write bad reviews but my experience was awful. Upon trying to request a refund, I was threatened to have the police called on me. Horrible customer service. Not accommodating, helpful or understanding - which you would expect from a small business, especially during these times.
I enjoy shopping at Nascent Naturals. Their selection of products if large and the staff is always willing to help. They go above and beyond to make sure you are getting what you need.
I wouldn’t say that it’s very professional to offer a response such as the one you gave me but since we are doing this. I went into your store very politely the first time, explaining that I had accidentally bought all of the wrong items - if you did not accept the return it would basically go to waste along with my money (which would be a shame). You proceeded to tell me that you couldn’t accept the items incase I had opened them and ‘spit’ in them. I tried to reassure you that they had not been touched, there was another man in there at the time who had prompted me to take my items out of the bag to show you that they were unopened and still sealed - he could tell that I was not in the wrong as he smiled and winked at me to give me reassurance as he was leaving. I was in no way being aggressive or ‘plunking’ things on the counter at this point. I wanted to make the process as easy as possible adding in comments like ‘whatever makes this easiest for you guys’ and ‘you can even keep the donation that I gave’. I understand the situation, but if a refund was not possible at the time, perhaps an exchange or store credit could have been offered, or taking steps such as calling the manager - anything to make the customer happy and prevent situations like that from escalating. If a customer lives out of town, how can you just expect them to be able to ‘come back on Monday’. I did get angry and frustrated towards the end of the encounter and I am able to acknowledge that. I have worked in retail many times myself and something I have always been taught is that ‘the customer is always right’. If I had made my purchase at a large corporation such as Walmart this probably wouldn’t have happened.
Deli
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