Mississauga, Canada
3525 Hawkestone Rd
N/A
+1 9052754500
We bought a new Lennox furnace from them. Jennifer took care of installation and check up very efficiently. Dan and Kevin did the installation 3 days ago. They are both very polite and professional. Let us know what they were doing at every step. The next day I called about a noise coming from the furnace and Jennifer sent Michael G, a very good technician and knowledgeable person. He recognized the source of the noise and had it fixed in a couple of minutes, then he took his time to advice my wife and i of the operation of the furnace and the thermostat and how to set it up. Michael is very honest, pleasant and conscientious. In a word, it was a very pleasant experience. This is our second good experience with Applewood, we bough a Lennox AC from them 7 years ago. Jennifer keeps you happy with the bookings of the maintenance visits. Thank you Applewood and their employees for making it easy and pleasant for us.
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It was a pleasant experience dealing with Phil and Drew of Applewood Air Conditioning Ltd. Phil and Drew installed my new Carrier furnace. They were courteous, polite, and efficient. As I requested, Phil cleaned the A-coil, a fixture sitting above the furnace, before installing the furnace. The A-coil had accumulated fine dust and dirt throughout the years. Drew installed the new thermostat and made sure it is leveled and functioning properly. As a G2 certificate holder, I could attest that they did a terrific job.
My air conditioner blower motor stopped functioning, so I called them to service the unit. The service call was quick enough to respond with them coming in 2 days after the incident. The consensus was to replace my blower motor and to clean the ducts. However, the service call charge was very excessive considering no work had really been done that day. I don't mind 60 or something around that ballpark to call a technician over, but 190? That's quite excessive. I was told that the parts that needed replacing would take a couple of weeks to obtain, but thankfully only a week had passed before I got a call saying that they had received the parts and had slotted an appointment for me to get it fixed the very next day! I was pleasantly surprised and immediately agreed. Kevin and Hughlix arrived right on time and had even completed the work well ahead of schedule. I am very happy with their prompt service. Despite the parts being on warranty however, the labor charges were still relatively an expensive job considering the unit is only a couple of years old. As pleased as I am with their service, I sure hope I wouldn't have to call on them again for a long time!
I highly appreciate how the customer service got back to me. Responded to my inquiry and send the user manual that I need. Now my thermostat is at Celsius Temperature Setting. Thank you for you help!
Brendan was very knowledgeable and recommended a solution to upgrade our 15 year old furnace and air conditioner. We are so pleased with the result, and feel we made the right choice in trusting them. Our installers, Phil and Drew were timely, courteous, and clean and tidy on installation day.
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