Milton, Canada
800 Main St E #2a
N/A
+1 9058647110
Kerbside pickupIn-store pick-upIn-store shopping
Wheelchair-accessible car park
V poor customer service, been there customer from last 7 years , but after getting all eye glasses needs, they refuse to let 10 off on glasses we bought which broke within 1 year. You just lost a customer.
like
Never again! Went there to fix my sunglasses. I had lost screw nut from one of the screws that holds the lens. I was told that they don't have the same type and was offered to replace all four screws and screw nuts for 20. I agreed and signed their usual waver in case my frame will break or will have scratches. Came back a few days later to pick up my glasses and I get this!!! (see photo attached) While replacing screws and screw nuts they scratched my left lens in two places. Looks almost like they were using a tool to put screw nuts back in place. When pointed this out to store employee, I was reminded once again that I have signed the waver and that they don't do repairs there, it is sent somewhere else, so it's not their fault. Those are designer sunglasses that are now ruined! I will never ever go there again. Maybe it's a good place to buy glasses, but definitely not a good place to have it repaired.
Didn’t buy glasses from them but the eye doctor took his time to address all of my questions and provided amazing customer service. Showed me he really cared.
First timer at Hakim and didn't know how it worked or what to expect. They exceeded my expectations in both professionalism and friendly customer service. I would recommend them to everybody. They also direct bill your insurance company so no need to go home and submit as it was all done on the spot.
My self, my wife, and my Son We've been in this Hakim Optical in Milton Ontario for more than 15 years now and every time we needs a new eye glasses prescriptions we always go there and got the best customers service from them. Monica, Diane and the team they are so friendly and they always helping us to choose the best for us. Excellent customer service and I highly recommend them to those looking for a new pair of eyeglasses.
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