London, Canada
158 Hamilton Rd
N/A
+1 5196720400
My wall furnace broke down on the first cold day of winter. I called the office number at 6:30pm last night, and had my call answered by John himself. He was extremely helpful, and made arrangements to come check out the situation and provide a quote by 8:30am this morning. He provided a speedy quote, ordered a new wall furnace and had it shipped in before the afternoon, and had it installed before dinner time. I was extremely impressed with how reachable they were, how speedy their service was, and how reasonable their quote was. Would recommend after my experience!
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Had a gas fireplace installed, pricing seemed better than a few other speciality stores, but i guess you get what you pay for because initially they didn't finish the installation of the gas line or electrical and they didn't caulk around the exterior termination vent. The install was in a new house and the builder wanted 2 visits (first for the basic install, second upon completion and testing with the inspector) and just because of making the second appointment I was charged an extra 300 fee from Home Comfort (I was informed in advance, but thats still pretty steep). The sales rep who I think is also reception puts forth great effort and was very helpful, the owner on the other hand seems a bit ignorant and said the builder is supposed to hook up the wiring and gas line to the fireplace and caulk around the termination vent that HCC installed (hcc said these installs costs extra), why would my builder hire another fireplace shop to hook it up? My builder said the company who installs the fireplace is supposed to install everything (and i totally agree), they are licensed after all. Can you imagine a company coming out to your house to install a fireplace or furnace and not hook it up to electrical and gas?? They did eventually hook up the gas line, but did not connect the wires or caulk the vent. After completion, the flame was a bit narrow (towards the middle) and uneven. I sent a picture and they said it was normal. However I re-arranged the logs and made it look much better myself.
Had a Central Air installed today. The guys were awesome, very helpful and did a nice job. Absolutely nothing to complain about and would definitely recommend to friends and family. Also the cheapest quote I could find which was bonus!
I have been dealing with the same company for over 20 years. Had a new AC installed and I am very happy with Product, Price, and service. Professional and excellent install.
John and his team are always kind, courteous and professional. They’ve now replaced my A/C and furnace with exceptional workmanship at very quick turnaround times. Came to me highly recommended by a family member and I’ll gladly recommend them to others. Thanks John and Dean.
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