Niagara Falls, Canada
9387 Lundy's Ln
N/A
+1 8444037227
Toilets
Wheelchair-accessible car park
First of all, the way the owner responds to the bad review is alarming in and of itself. I don't think it's polite to tell a dissatisfied customer that \escape room isn't for everyone\. Like seriously? What kind of customer service is that? Secondly, their lobby is not \modern and newly renovated\ the whole place is like a sketchy basement. And no, it's not because the owner wants the experience to \look more real\. It's because the owner is simply cheap. When we arrived there, they asked us to hand over out phone and personal items and put them inside a basket in a room that I can only say looks like a closet. Now, I have been in a lot of escape rooms and I know that personal items are not allowed inside the game. However, I HAVE NEVER BEEN TOLD TO PUT MY PERSONAL ITEMS IN A BASKET!!! Every single escape room I have been to has lockers with keys and locks (that only you will have) that you can put your stuff into. Anyway, the place looked awful, the front desk agent did not look professional, and by the time we were told to hand over our personal items it was too uncomfortable for us to even enter the game. TLDR: I have been to at least a dozen of escape rooms. This is by far easily the worst one. Save your time and money and DO NOT go to this place.
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This escape room (Laboratory 13) was insanely fun! It was interactive and entertaining. Great props, set-ups, and decorations! There was a computer screen in the room, and on it, hints would pop up after a sound prompt. (I promise, NO SPOILERS). It made it fun to experience the room with friends/family knowing nobody would miss a hint. I HIGHLY recommend this establishment! My family and I went to another escape room days before trying this business, and it didn't compare in the slightest. I can't wait to go back to Falls Escape again when they have a new room. To top it off, their staff was so friendly. Kudos to this place for being so awesome.
the escape room was super fun and the guy there was VERY friendly and helpful!! i definitely recommend coming here!! i’ll totally come back once the new escape room is done !
First ever escape room. Was very welcoming. Will be back for the new room :)
Amazing rooms!!! We did both and they were really well put together! Loved the props and story was fitting. Love the use of letter locks! Got out of both with only 2 people (but I do a lot of rooms)
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