Edmonton, Canada
11203 103a Ave NW Unit 109
N/A
+1 7808094647
We’ve had the odd glitch or time when the connection wasn’t working great and each time the tech was fast to come out and fix it. Now everything works perfectly and it honestly gives me so much peace of mind. I’m really glad we added their camera with “lingering” detection on the front of the house. We get people coming up and checking door handles and it lets them know “we see you!!”. The alert sound always makes them jump and run off too. It also allows for the house alarm to be projected outside so everyone around is alerted to your distress even before help arrives. It has great night vision and picks up audio really well too. It saves videos for quite a while so you can go back. And downloading them is easy. I’ve used them to take them to the cops a couple of times and they’re really clear. All in all really happy with our service and product.
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Vivint came out and installed the next day which was amazing! My technician Jazz gave me his number to reach out if I needed any further assistance with any of them equipment, which would’ve been really nice had he replied to any of my messages or phone calls when struggling with a camera issue. I live in a brand new home and I wasn’t aware the garage door had a smart opener already installed, and Jazz still allowed me to go ahead and purchase another one even though it wasn’t needed. 3/4 of my cameras aren’t recording and I have talked with 3 different technicians now and have been disconnected with no return phone call. So each time you have to wait 15 min or longer to speak to someone new. Not impressed so far.
I have never said I am loving it (response from the owner below) false advertising on their part once again!! Vivint is horrible. Totally sucks for the original sales lady that i welcomed into my home to hear her scam (she even told me it was) long story short I missed the cancellation date due to an unexpected surgery and now I have a collections issue for over 1,400 . when it was offered for free then 50.00 per month which i could have managed but by the time the backandforth discussions with Vivant were done I owed 300 which would have been immediately which was an impossibility.....and i was promoting their name with signage in my yard. they SUCK
It is a pretty good security system, especially during COVID-19. I have bell camera and my backyard video which helps me monitor both sides. I can also track all the packages delivered, make sure no one steal them.
Impossible to cancel your contract and their service and alarm response is terrible. Really shady company with greasy sales tactics. You literally just have to put a stop payment on them and deal with the endless phone calls from them if you want to cancel the service.
Worst customer service. Been waiting over a week for a call back for a quote. Makes you wonder how great they serve customers when they can’t even return calls or emails.
The thermostat always offline. I tried to call customer service, but she just told me how to fix it. I followed her instructions did it over and over again for couple hours. But it still didn’t working. Let me waiting for one week to get new thermostat to replace it. I buy your service, why you don’t send technician to fix it. Am I technician? So disappointed
Tried to cancel my account. Takes hours to get to talk to anybody. I agreed to have my visa charged to pay out the equipment ( now totally useless) and 2 weeks later I get a call that I still owe money more money. I told him that I paid it out already. In my mind I was done with Vivint at this time, just to discover I got charged to weeks later for another month of monitoring and even more. Safe your money. But a shotgun instead. Vivint is just another of these greedy Secuirty companies who charge you an arm and a leg for an absolute useless service
Deli
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