Edmonton, Canada
17812 118 Ave NW
N/A
+1 7804489243
Wheelchair-accessible toilet
I contacted the Lock Surgeon for a service call to replace a doorknob and lock. The technician completed the work in about one hour, including half an hour for him to drive to and from his shop to pick up a part and ten minutes to write up the bill. Yet I was charged a full hour for the drive plus a half hour for the on-site work. In addition, I was charged 149 for the service call, which I was not informed about when I called Lock Surgeon. The company did not deduct the charge from my bill which would be a normal business practice. It took the technician only about fifteen minutes to drive to my house. I ended up spending about 475 (not including the cost of the part) for 1.25 hours of work and travel on a job, a massive overcharge for a very simple job. The company only responded to my complaint about the bill after I contacted the Better Business Bureau. Their response was cavalier and showed no respect for the client. I would not recommend the Lock Surgeon to anyone unless they have deep pockets.
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Way cheaper then dealership. Got new key for my husbands 2015 ram for half of what dealer wanted plus also got back up key without the buttons but still starts and runs the truck. Very helpful and friendly staff. PS. I had no idea there are so many different types of lock. If you need some odd part these guys will have it.
Horrific company to deal with borderline fraudulent. Was charged over 700! to repair a front door. Was never told about the \truck rolling fee\ of 149. This is on top on the outrageous fees and hourly rates. I paid the bill in good faith and now have a warranty issue. technician came out today and said they would need to CHARGE ME AGAIN if I wanted it fixed. Stay far away from this company or there related interests BE COOL, DOOR SURGEON. I will be contacting the Consumer protection and fair trade offices to file a complaint and I suggest anyone that has had the misfortune of being ripped off by this company do the same.
Kevin was incredible! He arrived quickly after we had called. He was very professional and friendly, He even fixed our door handle that another locksmith from a different company didn't put back together! If asked I would definitely 100% recommend Kevin from Lock Surgeon!
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