Calgary, Canada
1138 10 Ave SW
N/A
+1 4032629999
My husband went to re-register our car. We had registered it for 6 months so it should have needed to be registered again. The woman told him it was fine until 2022, but then took the registration certificate from him and refused to give it back, without an explanation as to why. My husband is not originally from Canada so he didn’t realize that we legally need that paper. He had to wait in line again and practically force her to give it back. If the car is fine until 2022 then why would you take the legally required registration certificate away?
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Busy but very good customer service. Opens Sundays that's a perk.
Going to the registry is equivalent to going to the dentist, do you want to go go? No. Do you have to go? Yes. Often times, one goes to the registry to find themselves waiting in line for what feels like an eternity, only to come to the counter and realize you don't have the correct documents. It is a proper headache. So why am I writing a five star review today? Because of Garrett. He is the epitome of an incredible employee working in a customer service environment. Fast, energetic and all the while pleasant.
Went in there today and saw Garrett, he was knowledgeable, friendly, and efficient. Don't think I've ever been into such a busy registry and out so quickly! What a great experience! Will absolutely be back!
It's routine after a recent move to go change your address on your driver's licence and vehicle registration papers. I've moved so many times and going to the registry is typically humdrum but today's experience showed me that it can be different. Maybe I was really fortunate to walk in when there was no line up, however the thing that stood out to me was that the counter clerk, Richard, explained what my options were with renewing my registration papers and its respective costs. I was a little surprised, thinking back to all the other registries I've dealt with in the past and only today was the first time I was informed I had options at different costs? This really reflects the level of transparency and customer service of New Urban Registry. If I moved again, I would totally drive across the city to go here. Thanks for making a usually boring task awesome.
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