Aldergrove, Canada
2947 264 St
N/A
+1 6048566111
Have had a unit here for years and have never had a problem, access in and out has been great and the staff have always been friendly with me
like
Just attempted to book a storage unit over the phone and was told that I had to come into the office to sign papers and provide a credit card. I advised that I was not in the lower mainland and asked if the unit could be held until I could come in to sign - I was told no. I asked if there was some way to coordinate this as I wasn’t local - I was told no. I questioned this practice and was told that his manager wouldn’t allow it. I asked to speak with the manager and was told no. I asked if the manager could call me and was told that his manager wouldn’t even return my call as this was their policy. I noted that their policy was akin to a 1980’s environment, especially with COVID-19. What business in 2021 is unwilling to conduct transactions (note that I did not say unable) electronically or over the phone. I was told by the guy whom I was speaking that he was in the business for 12 years and it has never been done that way. Poor customer service and the attitude I received was completely unwarranted. I would never do business with this organization and I would advise others to beware.
I never had an issue with my storage unit here. Safe, secure, well lit, nice staff.
I do NOT recommend storing your stuff at this location. My unit became infested by mice, leaving feces & urine EVERYWHERE. Resulting in thousands of dollars in damage. Customer Service kept referring to the contract fine print, and did not care about my situation. No compensation offered. No compassion. No Customer Service. I instructed that Managament/Ownership to call me and discuss, but heard nothing. I had to call back & remind the staff, whom informed me that Management/Ownership probably wouldn’t call . If you value your stuff, you’re better off storing it elsewhere. I’d rate this negative stars if I could.
Everything works (and if something breaks they address it immediately), everything is clean, the staff is amazing. Can easily make payments online, no fuss -- they even give you printed instructions when you sign up. Been renting a heated/indoor unit here for over 2 years now, it's nice to be completely comfortable when we access it. Extremely secure, I don't ever need to think twice about leaving stuff there.
Deli
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