Vancouver, Canada
1014 Granville St
N/A
+1 6046696800
In-store shopping
Relax atmosphere & cool staff. Will definitely be back. Thank you Austin D. love both tattoos.
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I’ve been here twice and both times I had similar experiences—friendly staff and quick service (in and out in under 15 minutes). The second time I returned, the piercer even made more of an effort to have a conversation. Both times, he explained the piercing process for me no problem and had me check placement before he went ahead. Where I feel like the service falls short is with the after care. Both times, I was told they sold after care solution but both times I had to ask about the healing process. During the healing process, I’ve had to search for info online and learn there are parts of the process I wasn’t told about. In-store, I was told (when I asked) approximate healing time, how often to use the spray, and to avoid sleeping on the side of the piercing. I wasn’t told anything else about care. My post-piercing research tells me more (even from the Adrenaline site) about specific cleaning procedures. Even though I’m able to search these things online, I feel it would be more helpful for them to be more explicit about care in-store or at least guide you to their website for more info. Both times I left wondering if it really was that simple but irritations made me think otherwise. I’ll mention as well that I went back the second time because nothing really went “wrong” with my first piercing and it was really easy to book an appointment online for the second time (quick availability). For future piercings though, I will likely consider going elsewhere.
I got my first cartilage piercing at Adrenaline Granville during their 5 for any piercing with the purchase of jewelry event. I was disappointed in the customer service as I have heard great things about their studio from friends. The piercer was efficient, and it was quite painless, but that's the only good thing about my experience. At the front desk, my total had come up to 100 but I had been anticipating 60 because of the 5 service fee event that was going on. I inquired about price of jewelry, to which the counter girl explained the jewelry was 50 for both the stud and the backing. She let me know that she took off 5 off the 35(?) piercing service fee, to which let her know, that that was not what their advertisement said. I showed her the advertisement on Instagram, but she told me that she did not make the poster, and instead, said I misunderstood. The other staff supported her, saying that I did not read the fine print, when in fact, there was no fine print about 5 OFF rather than 5 FOR a piercing. She tried to offer me a free aftercare piercing, but did not offer an apology. I felt mistreated, despite her rectification of the bill to the correct amount which was around 60 as I had estimated. If a businesses advertises 5 FOR a piercing explicitly in the graphics AND your captions, they are legally required to honour that. I doubt I would be the only one who \misinterpreted\ their clear advertisement. Furthermore, I was treated in a way that framed the incident as my fault, and thus, I will not be returning to this studio.
Best place in Vancouver to get your piercing done! Staff are very welcoming and helpful! Great vibes in the store. Love their staff! Quick and efficient, simple piercing can be done within 30 seconds (providing you're calm). I got almost all of my piercings here and they are very professional and hygienic. They use needles instead of guns which in my experience is more hygienic and the wounds heals better for some reason. I wish they have more selection of the jewellery.
I got my conch done here and I was so pleased with the service and how polite/respectful the workers are here. I can’t remember the name of my piercer but he was great and is a very experienced piercer because it did not hurt one bit! Getting my helix done a few years ago somewhere else hurt 10X more. My piercer was so friendly and we had a nice chat about life. I will definitely come back here for my next piercing.
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