Kirkland, Canada
16647 Hymus Blvd
N/A
+18006050744
I’ve been wanting a home gym for a while and shopped around and wasn’t always convinced for many reasons. Then I found Tonic Performance! Verain who served me was quick and very professional. He created a plan and selected machines to fit all our need, family of 6. It was delivered and built within a couple of weeks, which was a bonus. Once I saw it set up, I couldn’t believed this was my gym. I ABSOLUTELY love everything that was chosen and the quality is outstanding which was my priority! I’ll have these machines for life. Recommend 5/5
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Love the variety of products on their site. I had some questions, so emailed them directly. Very prompt responses, and they have been super helpful since. Products all received, and all exceeded my expectations. Excellent customer service!!
Unfortunately, I'm the unlucky one that had a bad experience with Tonic Performance. Purchasing experience was great but after sales support was terrible. Besides being nearly unresponsive, they did not honor the warranty on a defective third party product sold through them (I confirmed and still have the email with the owner that warranty would be handled by Tonic Performance when I purchased the Vulcan Alpha V1 bumper plates) and was deflected to the manufacturer who then pushed me back to Tonic. The slow, unresponsive communication and bouncing back and forth between manufacturer and dealer took so many months that the V1 plates went out of stock at Tonic and elsewhere so I can no longer get a matching replacement for my pair. The only way would be to replace both with the V2 versions. Out of curiosity I tried again this month to get a response but as usual, nothing. I was never offered any solutions or a refund just simply ignored. The plates are still within warranty but that means nothing if the company doesn't stand by it. (EDIT 2) We have reached an agreement and the owner has decided to replace the pair of 45lb bumpers for me. I'm happy with the solution and will update with the end result. (EDIT 1) Response to owner: (1) I still have the email exchange with you where you state Tonic Performance would handle warranties for my purchase. When I told you about this problem, you still had these plates in stock and did nothing about it despite me being within warranty. Why would this fall on Vulcan? (2) The defect as made clear through numerous emails and picture I sent you were not for a loose insert. The rebar anchor holding the insert within the rubber was protruding OUTSIDE of the rubber (hence the rubber is technically cracked) near the center of the plate. This was causing this particular plate to scratch up any plate sitting up next to it. This was clearly an unacceptable manufacturer's defect for a bumper plate.
Tonic Performance HUGE SHOUTOUT to my friends at Tonic Performance for the sale and delivery of my new best friend , a refurbished SCHWINN AC POWER 9-7300 cycle bike. I have been a client of Tonic for over 5 years and their customer service is only excelled by their amazing merchandise. Highly recommend for your at home fitness equipment .
Tonic has quickly become my go-to for all of my fitness equipment needs. The staff are friendly and knowledgeable, and the products are exceptional quality. They listened to my needs and took the time to provide insightful information to help me decide what I wanted for my at-home workouts. I also love being able to support this Canadian shop. 100% recommend!
We recently ordered from Tonic Performance to complete our home gym with a barbell, plates, squat rack and a few accessories. We were beyond impressed at the competitive pricing and the quality for which we paid. More so, we didn’t really expect our order to be processed so quickly given the pandemic. The team at Tonic Performance responded to my questions promptly and even followed up when our order was completed (even though they didn’t have to). Excellent customer service and products! We will definitely be supporting them for any of our home fitness needs in the future. Thanks so much for the great experience!
It was nearly impossible to find quality equipment for a great price during pandemic. I was fortunate to get helped by Melissa, she was able to find me everything I was looking for at a MUCH lower price than expected. Constant communication and updates. Great price, great service! Highly recommend!!!!
Charles was incredible in finding me the exact machine I wanted! He went beyond giving incredible service and within a day of finding it he was able to organize delivery (machine needed to be dismantled to get into my basement and rebuilt). I received it yesterday, just before confinement! Very grateful and would highly recommend. He was recommended by a friend and I understand why. Thank you again!
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