York, Canada
80 Ronald Ave
$
+1 8882763583
N/A
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible entrance
This is by far the worst company I have ever had dealings with, in any capacity (save for perhaps Rogers...). Their customer service consists of never-ending disingenuous / hollow apologies followed by negligible effort in rectifying your issue or, at minimum, compensating you for your inconvenience. However, if you are looking for excuses - this is the place to go! I swear they could teach a seminar on how to divert responsibility elsewhere. \Covid\ this, \vendor\ that, \driver\ this.. blah blah blah. The bottom line is you need to do the job you hold yourselves out on doing - people pay you a boatload of money. Figure it out. I have now waited ALMOST HALF A YEAR for a product that I spent thousands of dollars on. Every month, it gets pushed back to the next month. On top of that, I had purchased another item for thousands of dollars - which had a significant scratch on it. Accordingly, I had to agree to a substitute item that I was not as keen on just to ensure I received something in a timely manner. This substitute item was advertised at a retail price of over 5,000. Low and behold, when that item was delivered to my home, it too had three or four very noticeable scratches. I'm truly speechless. This company is one to avoid at all costs. In all my life, I have not once taken the time to post a review of a negative experience on google. However, i have finally have reached my breaking point. My sincere hope is that at least one person reads this review and decides not to spend their hard earned money at this establishment. It is overpriced to begin with at the best of times, and you deserve better. Be kind to yourself!
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Expensive but high quality and unique furniture pieces. Great place to explore new ideas and creative angles for your home.
The lack of after sales customer service is very bad. Wish I could give 0 stars. They slap huge prices on furniture pieces only because designers praise this store and its a pretty showroom. Why does this authorize a 1600 price increase from another retailer? Get some good customer service and ill return. They only care about your money, once they have it they give 0 interest in you! Absolutely awful!
Highly recommend shopping around and doing your research. Elte carries stunning pieces but a lot of it is just marked up items they select from Toronto suppliers like Sunpan, changing the name then almost double the price. Its crazy what the markup value percentage is they charge on some pieces. Saved myself 3400 doing my research and I suggest you do the same!
Lovely!! Found everything to decorate our new house!
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Wheelchair-accessible car parkWheelchair-accessible entrance