London, Canada
140 Ann St #203
N/A
+1 5196016059
No wheelchair-accessible entrance
I love Yoga Shack! The space is wonderful and the instructors are very professional and high-quality, in my experience. I have been attending for months and I have never had a bad experience with a class. There have been two occasions where I have needed to contact the business and each time I have received responses very promptly. On one occasion, after purchasing a second pass, there was a problem with the way it transferred to my Mindbody app, although after emailing Yoga Shack it was resolved within 12 hours - I was very impressed and pleased. Couldn't recommend Yoga Shack enough for both beginners and those who are experienced in their practice!
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So much to love about this studio. Classes are always challenging, relaxing, and soulful. Great staff. Love the character of the space. Just a wonderful place to practice!
It was nice to be in a class that was well-run (by Gina) and well-attended -- I might suggest some fans be run and/or a window opened on a particularly well-attended day. You get the convenience of going to as many or as few classes as you are able (and not paying for more), which is not something you'll readily find elsewhere. Lay the blame for issues with online ordering at the feet of Mindbody / FitMetrix, not the small business owner who relies on their services just as much as we do. I had a problem with an online transaction which was resolved with tact and courtesy, even over the holiday season. I'll definitely go again.
Love this facility, people are friendly. Best price in town!
The instructors are great & the classes are amazing but the actual business part (money transactions) is run like a gong show. I was sent an email promoting 8 classes & when I purchased (within 12hrs of receiving the email) they said they wouldn't honour it & I have to pay full price. When I said that's not right, they said they'd get back..never have. Do NOT purchase anything online, make them deal with you face to face or you won't get anywhere. Too much money for too many excuses. Customer service is deplorable.
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