Woodstock, Canada
695 Canterbury St
N/A
+1 5192908463
My experience with this business is very much a stressful, ordeal that I never wish upon anyone to go through. First off when I called I asked for a certain beverage. Now I'm assuming that when a customer calls a company that states in its name On Time Delivery that one comes to the notion that whatever they ask to be delivered, that is what they assume they will get .since they are paying for the item and the delivery cost. No sad to let you down but the answer I received from the lady on the other end was . The driver goes to the closest place and if they happen not to have your bevage of choice well...you don't get it. Thank goodness the driver actually went to the other store which was a 1 minute drive to get my beverage of choice. So there I was happy looking forward to thank the delivery person. To my dismay....I open the door to a person huffing and puffing telling me I should have told the person taking the call that they were to go to the back door. I stood there in a daze thinking yes actually ii did let her know. she then told me she had went to the front than had to get back in her car to drive to the back of the building. It was such a problem for her and it was my fault. Thank you On Time Delivery for trying to tell me I couldn't get what I ordered, and many thanks to the great customer service from your delivery people. Your number one in my books. Cheers
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I have used on time many times and generally the service is okay... not excellent but okay.... today however was a different story... got my order completely wrong and when I asked them to fix it Paul's response the owner was ot my problem\ I said \so even if we say we will never order from you again if you don't fix it\ his response \absolutely its not our problem\ seriously???? Will never use this service again which is sad considering we have been a repeat customer for years.... if there was an option for zero stars at this point I would have chosen that. So disappointing that customer service means so little to them.
It would be very useful TO PICK UP THE PHONE. I feel if you are struggling and dont leave a 5 dollar tip they ostracize you on further calls. Horrible as I am a single parent and NEED help with the delivery
Costed 15 for delivery and was missing a 4 item that was listed on the reciept from the resteraunt.
They steal your money and their lack of communication skills is terrible. Ended up paying for 12 beers when I only ordered 6. Somehow ended up paying for both 6 packs and only recieved one 6 pack. Go to dale's delivery. Hes kind, quick, and professional with his job.
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