Nanaimo, Canada
2220 Wilgress Rd
N/A
+1 2507589196
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
I spent yesterday searching for a valve for a 30 year old faucet. I literally visited every plumbing store between Nanaimo and Parksville, and I know where I will be taking ANY future business based on the experience. I arrived at Wolseley, and was directed by a receptionist who came to the staff front door to enter via the consumer entrance where they have a retail store filled with supplies. There were two people engaged in a conversation about vacation destinations as I entered. I wasn't acknowledged, not even by making eye contact. The staff were totally oblivious, even though I paused for a moment, waiting to be challenged or questioned. I could see the wall with valves and fittings past the checkout counter to my right, and since it appeared that no one was interested in assisting, I made my way there. No luck, as I'd already experienced in the last several locations. But what made this place different (not in a good way) was the total disinterest in the fact that a customer had entered. I don't take going in search of something during a pandemic lightly. I spent 10 minutes in this store, and I'll never drive an hour out of my way as a prospective customer again. Ever.
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Amazing staff and always wonderful service. Keep up the great work!
Deli
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