Winnipeg, Canada
665 Stafford St
N/A
+12044536473
Marcelo and his staff went out of there way to help my mother in law. I am from out of the area and he facilitated getting her a scooter. She is so happy and excited for now she is so much more independent. Thank to all!
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We needed a special wheelchair; lightweight frame, adjustable height seat and leg supports, a curved and adjustable back plus a comfortable called cushion seat. We are very happy with the service and pricing we received from Re-New Mobility. Delivery and setup was done the day after the order was placed!
Very friendly and helpful. Good prices and excellent selection of products..
My family regrets working with Re-New Mobility and I recommend that anyone considering a wheelchair purchase steer clear. Long story short, they were very difficult or impossible to communicate with and they ended up going to the personal care home, taking my grandma's wheelchair which she was sitting on and had paid for in full, and they never apologized. Details: There was an initial misunderstanding between our family, the occupational therapist and Re-New Mobility about the terms of the deal for a wheelchair for my grandma. Misunderstandings happen, so we left several messages with Re-New to try to clear up the misunderstanding. Eventually they left a message saying that we either needed to pay in full (which they acknowledged wasn't the original terms) or they were going to go to the personal care home and take the wheelchair, which my grandmother was presently sitting in and living her waking life in. As soon as we got this message, we called Re-New Mobility's collections person. We told them we were very displeased about the changing terms and the lack of communication on their part thus far -- but we handed over our credit card over the phone and paid in full according to their demands. Later that day we discovered that Re-New Mobility had come to the personal care home and asked the staff to remove my grandma from her chair. They left with my grandma's wheelchair, which had been paid for immediately after we received their unreasonable demands. A kind company does not steal a wheelchair from an old woman with dementia. We called them to ask them why they had stolen my grandma's wheelchair. They returned the wheelchair with no apology. And they still have not brought over the new cushion that my grandma paid for. I whole heartedly recommend that all Winnipeggers find a different wheelchair provider for themselves or their loved ones.
Amazing service helping those in need.
Deli
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