Winnipeg, Canada
435 Century St
N/A
+1 2047772323
Repair services
They are the WORST they ripped me off about 1600 dollars if there was 0 stars I would give them that. They are absolutely bad at this they came and did not do the job they were suppose to do. Other companies that were cheaper fixed the problem never use Penguin Heating and Cooling AGAIN
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We hired this company to do our new homes and well, a very bad decision. They have no clue how to cut a vent in floor, let alone any high tech stuff. Even today we are fixing issues that they created. not worth doing any business with them
Aug 4: I ask if they can fix my dehumidifier as an appliance. Givan, their service rep, says yes and that it is not a problem so I drop off the humidifier. I explain that the dehumidifier was bought for 150 so we do not want the work done if it is not possible to fix. Aug 7, 10, 11, 12: We call and speak to several people. Their technicians do not have time. I reiterate to one of their reps, Rochelle, that we do not want the work done if it is not possible to fix. Aug 18: They call us to tell us that it is fixed so we go to pick up. Before we pay, we reiterate that it must be fixed, otherwise, we want a refund. Rochelle says our unit is worth 500 which is a lie. A new dehumidifier is 250. They say they guarantee their work and they will send someone to our house to continue working on the dehumidifier if it is not working. Aug 19: It is not fixed so we call. They will not give us a refund. They say they will send their best technician to fix the dehumidifier. Aug 19 continued: Owner of Penguin/technician comes. He looks at our machine and says he only works on industrial units so he leaves. He says work was a diagnostic. We never would have agreed to that. it would not have been worth the value of the machine. They NEVER used the word diagnostic. They only said that they fixed the machine. Conclusion: These people are thieves and liars. Horrible, horrible, dishonest people.
Thank you Rochelle, you were very patient and pleasant.
DONT WASTE YOUR TIME WITH PENGUIN!!! First issue they addressed with my AC was not resolved. Failed to fix the issue and never came back to address it later. Decided to give them a second chance a few years later. Waited 3 weeks during a heat wave for them come in and service my AC. My house was at 30 degrees. 2 days before the appointment they called and cancelled the appointment because they did not have anyone qualified to service my AC. They claimed it was a safety issue to climb to my roof where my compressor sits. I understand that safety is important, but i clearly noted when i made the appointment that i needed someone who can go on my 2 story homes roof. They said it would be no problem. But to only realize they couldn't do the job they agreed to 2.5 weeks later? After I complained they offered to send someone as a constellation prize to see if they can fix it from ground level (I knew it couldn't be done since the compressor sat on the roof). Called elsewhere and got the job done in 2 days. Didn't have to wait 3 weeks either. I asked for the owner or manager to call me about this issue as I felt extremely disrespected and they never called. They don't care about customer service. Too bad, i was considering them to install a new boiler in my house, now i won't be calling them at all.
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