Jon Makar
I recently purchased a 2016 Volkswagen Tiguan SE with 61000 kms, and I could not be any happier with the vehicle and the service our sales representative, Mike, provided us with! He was generous and was not aggressive with us in any way, allowing us to go on numerous test drives with the vehicle alone, and never trying to push any \extras\ on us that we weren't interested in.
The vehicle was a lease trade in, and was part of Volkswagen's \Certified Pre-Owned Vehicle\ program, which ensures that it is in better condition than is required by a Certificate of Inspection (safety). The vehicle had its strut spring coils, tires, and brake assembly replaced under this program, which certainly gave me peace of mind, taking into account the low mileage the vehicle already has - they put a lot of work into the vehicle for how much it cost. There was some cosmetic damage on the vehicle, and, upon our request, Mike had the service department further detail the vehicle without changing the price, and it looks great!
When it came down to settling on a final price, Mike was very patient with us, and consulting with his sales manager a number of times, trying to get us the best deal possible!
The financial advisor, Dan, was also great. He was very accommodating, communicated with us clearly, and he, and the kind lady at reception, put up with our fiasco surrounding multiple payment methods for our down-payment. I came back to the dealership as one of the keys wasn't working correctly, and they resolved the issue on the spot (it was just a battery, but I didn't know how to open the key without breaking it).
It was a great experience, overall, and I will be recommending Go Autohaus Volkswagen to everyone I know! Thank you!
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