Whitby, Canada
605 Brock St N #8
N/A
+1 9054306543
Kerbside pickupIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible entrance
Been dealing with this location for 10 or more years. Old staff were great. Always friendly and helpful. Place seems to be under new management and they are the exact opposite. Seem only interested in the professional trade. Will be shopping at the Oshawa location from now on
like
Decided to support local and called to order some paint. Male that answered the phone was very short and not eager to offer assistance. He advised me to get my order in line and call back, as he was not able to tie up the phone with answering my questions. I advised, I thought he could assist with answering some questions as we cant shop in store. He said no, he's not going to help me with that. WOW !! That is certainly not the customer service you expect from a small local store. I get better customer service from the big box stores that are getting a bad rap. LOST MY BUSINESS FOR NOW AND FUTURE
Last week we went to buy a paint and got home when we opened it it was expired I wish I can give zero rating.
I visited this store because of the “amazing customer service” review. LOL. My first visit for samples was underwhelming. Barely greeted and offered zero assistance. My second visit to purchase the paint I interacted with a Caucasian male who was extremely condescending and useless. Mocking my lack of knowledge, acting as though he had better places to be and could care less about my project. He even picked up a phone call and I witnessed the same behaviours with whomever he was speaking to. Perhaps he needs a new profession if he doesn’t have a passion for paint and willingness to help other. I wouldn’t laugh at him if he were to step into my legal office asking for advise so he should have the same courtesy while talking to customers who don’t know jack sh*t about painting a wall. I gave them 1 star for having the colour I needed.
Update: visited again and they tried to make it right for us with a complimentary quart. Terrible customer service. Was given the wrong finish on a quart that was ordered correctly and when we called to ask if we could get what we actually ordered, they told us too bad, we have to reorder and with zero compensation.
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