Victoria, Canada
101-1740 Island Hwy
N/A
+12504788532
This company sold us a high efficiency gas furnace and AC unit about a year and a half ago. At first everything was great. However, the system has never worked consistently and without problems and has cost us hundreds of dollars trying to get it sorted out every time it has an issue. I was most surprised that even in the first year under full warranty with west bay we were charged each time because they said the issues were due to existing ductwork. I don't understand how existing ductwork was not factored into the original assessment that was done during the quote. A year and a half later this furnace still gives us error codes constantly and despite repeated visits and lots of it still does not work properly. I would not recommend this company if you are looking for a new furnace.
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This is the second time I have used West Bay for repairs. Today Ryan replaced my rusty garburator. He was fast and knowledgeable. He didn't talk down to me and explained everything in a concise way. Without being asked he also carefully explained the features of my new garburetor and showed me how to deal if any items clog it up. Not something I expected for sure. Usually someone installs or fixes something and dashes out the door. Hee also checked the filter in my dishwasher and gave my 10 year old hot water tank a quick once over to give me the peace of mind to know that it was still in good workig order. I was very pleased with the reasonable price to the work and believe me, I am calling them for every plumbing problem I have ever again. And recommending the company to my friends.
Best showroom in Victoria for all fireplaces,cooling,heating,plumbing products.
Son purchased a gas fireplace
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