Kanata, Canada
420 Hazeldean Rd Unit 1
N/A
+1 6138316505
Kerbside pickupDeliveryIn-store shopping
Wheelchair-accessible car park
As a company they have a big building with many choices of different fully stocked products. I understand during these times we have to be careful not to get sick or get anyone else sick. From the time that I walked through the doors I didn't feel welcome. I felt like I was not allowed to touch anything. Even the employee made me feel like I was contagious and will get her sick, even though I was not. I felt like I was rushed out the door, and left to go to the Wellwise on Carling Ave. This is where you should go even though they are half the size with an older building. The staff there are extremely friendly and helpful.
like
Always well stocked, and the staff here work very hard to help and supply their customers needs. My family and I appreciate their support and very professional service.
Staff very helpful. I needed a raised toilet seat for my mother-in-law. Was informed by staff that if I came between 10 and 11 a.m. I could get 20% off with PC optimum. So came back next day. Because I was up the night before with my mother-in-law, I was a bit groggy. Bought the seat but forgot to check the box if oval or elongated & of course picked up the wrong box. Did not open the box & called them back immediately after getting home and explained. They advised me that due to Covid-19 they could not do returns. After explaining to the manager she allowed me to exchange it. I was so grateful. Thank you for understanding.
I don't usually review a bad experience as I know customer service is not an easy job. I have been to this store a handful of times and each time was equally as bad. One day three employees were at the front complaining about their job while I was the only one in the store. Not once did anyone ask if I needed help. Yesterday, there were about 6 customers in the store with one employee on cash. Will not return.
I came here today with my three kids. Got here early cause hours changed .there was an employee witting outside as well. She did not tell me they would be opening late. I waited until 11. Store still not open. 11:05 lady showed up with the keys and I was told one minute. She came out again and told me 15 minutes. Why didn't the employee waiting outside tell me 25 minutes ago the store would be opening a half hour late. This is not the first time I ahve had bad service here. Strongly do NOT recommend. If I could give zero stars I would .
I tried the product on store with the supervisor and I bought it (unsealed, by the way). No warning at all that it was a final sale. I did not use it because my doctor said it was the wrong product. I came to return it and they said I could not return because it was a final sale and I was surprised because no one told me that and there is no signs on the receipt. Now I am stucked with an expensive product. Advise to any customer, even if you try the product, ask for a sealed box. The same product was found online with the half of the price. First and last time at this place.
Most unhelpful and rude Their staff person chose the size incorrectly and forgot to mention sale final even though package unopened. BTW price double compared to their online website Will never return
Sarah looked after me and my wife's caregiver on 11th July 2018, and she was outstandingly helpful and sympathetic. She spent time to carefully explain options to us, and provided samples we could try. I did not speak to Sarah's colleague but she seemed nice also. There must have been a recent change in staff at this store, I cannot imagine anyone now getting the poor treatment that some previous commenters have described. Unless something changes I will be a repeat customer here.
Deli
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