Welland, Canada
187 King St
N/A
+1 9057327000
I don’t usually bother to leave reviews, but this was ridiculous. Two stars only because the driver was polite, but who takes cash only and doesn’t warn customers in advance?! The dispatch was polite, and the car was there in the time frame mentioned, however despite a short drive, maybe 4km, this trip had the driver going all over town, not following GPS, and ignoring the easy ways to my destination. Luckily, I happened to have extra cash on me, but I won’t be going with this company again. Should have read the reviews before calling...
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Personally, I’m gonna have to say that i have been using this company for 3 years to go to and from work. And I have no complaints what so ever. They’ve always been on time, drivers have always been friendly with me, and the fare is always around the same when it stops! I’m very happy with grand and will continue to ride with them. I recently also asked about COVID restrictions and I was told that all the vehicles are throughly disinfected after every fare. My friends have also been using this company without complaint at all either. 1
Dispatcher was friendly. Service was prompt. Driver was friendly and efficient. Cost was reasonable. Overall a good experience.
Until today I would have given 5 stars. Called, said it would be 10 min. 30 min later I called back, Oh we tried to call you, from a number I DON'T know! Could you have, oh I don't know, LEFT A MESSAGE?? RUDE! We aren't sending cars out of town today. Good lord!
Friendly drivers, quick response time.. Curtious and polite people answering the phone and taking reservations.
Deli
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