Welland, Canada
236 E Main St
N/A
+1 2892719746
Unprofessional, incompetent and a serious lack of communication skills among management. I took my phone to have it assessed, I was told they needed to replace the lcd for 110 which I felt was fair. They said they would call me if there are anymore problems. They later called for me to pick it up, so i did. by the time I had reached home the phone had overheated and shut off. I called them they said they would take a look at it and call me back. Three days later I got tired of waiting so I called, it was ready but again before reaching home it overheated and shut off. I did eventually receive my money back after several trips to the store and after they tried claiming water damage was the issue but never stated this during the original assessment. They wanted their lcd back from the phone that they had put on my phone, so i agreed. I waited well over a week for my phone back until I called. The man had said he was under the impression that they had acquired the phone. In the end i did receive my phone but not with the original screen it was replaced with a shattered one, the original one was broken but not cracked at all. All in all worst customer service experience I have ever encountered and will never recommend cell magic to anyone.
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My grandmother brought her phone here to set up, amazing customer service, very kind and helpful. Would definitely recommend coming here!
Incredible customer service! Have gotten my past few phones from here and it was a great experience! Especially when switching to a completely different phone and being shown how everything works so I wasn’t confused. Better experience then I’ve had with most cellphone providers.
Great place to buy second hand phones for a fair price. Also great place to sell a phone u no longer need as well as they have a good repair service If needed. I have done all three and been happy with them every time :)
Great business honest & above fair dealings will deal with them from now on !!
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