Waterloo, Canada
28 Laurel St
N/A
+1 5197424292
Kerbside pickupDeliveryIn-store pick-upIn-store shoppingSame-day delivery
Edited review: We stopped by the store location and spoke with the owner. It seems that there was an unprecedented number of orders sent in online and the shop is overwhelmed. It’s clear they have been dealing with many angry customers. After a kind conversation we were able to straighten out the order and came back the next day to pick up. The flowers are lovely and just as expected! I think I will give this shop another chance to shine at a less busy time of the year. Overall I think customers are confused and just a few staff are available to reassure and get orders out. Original: My partner ordered flowers for me on the 13th for next day delivery. We were of course hoping that the flowers would come on Valentines but understanding that it was a busy time and Sunday followed by a holiday Monday. We were expecting the delivery to come around Tuesday and that was fine. It’s now Friday we have not heard back from the company despite numerous calls and several emails and my partner actually wants to go in person this afternoon to see where the arrangement is. The automatic emails coming through “successful delivery” “rate our service” are only adding more confusion to this situation.
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We had a death in my family and the only flower shop that was open was KW flowers. The gentleman on the phone was helpful and kind. Unfortunately I was extremely embarrassed with giving the flowers to my grieving family. They were suppose to be all white in remembrance of my grandfather, the flowers were wilted, roses dying and the greenery was dead. I am sad to say but would not recommend this place for flowers for loved ones at a difficult time.
I keep coming back because the staff is friendly, knowledgeable and always eager to please. I often tell them \I want a nice bouquet\ and let them choose appropriate flowers. I've never been disappointed!! Sometimes I ask for 3 red roses for my wife, and there is always just the right amount of extra greenery to make it perfect.
This is one of the best florist in town! Prompt, helpful advice and service. My arrangements are the prettiest I've ever gotten from a florist. Highly, highly recommend KW Flowers! Thank you
So grateful ...I placed an order over the phone for flowers for my mom's memorial. They turned up absolutely gorgeous. I was so nervous they'd be overstated or understated...just wanted something perfect for remembering mom and it meant the world to have such beautiful flowers that were clearly arranged with such care!
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