Waterloo, Canada
17-755 Bridge St W
N/A
+15194921920
It's hard to know who to trust when it comes to having a new air conditioner and furnace installed. For me, this is a big purchase. I spoke with some very well known companies who recommended a variety of options including renting. I very much appreciated Brad's approach especially taking the time to explain to me what my options were and then giving me time (with no pressure) to make a decision. The crew were great. Thank you for wearing masks while you were here and helping with the removal of the old furnace.
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Cross Heating & Air Conditioning did a great job. They were affordable, professional and knew what they were talking about. They are a family run local business. They did not try to up sale me or pressure me when I was looking for a replacement AC unit (I did price compare from a competitor who pressured me with sales tactics). The tech that came to install the unit had over 18 years in the business and knew what he was talking about.I am pleased with Cross and definitely recommend to friends and family!
It started with our sales person Jeff, who is very knowledgeable, patient and always a click away to answer more questions. The installation team that came to install our units were professional, respectful , courteous. They were very attentive to our needs and made sure we understand what they where doing and how everything worked.Cleaned up after they were done.Cross Heating are a wonderful company to deal with from calling the office and talking to their secretary to receiving a fallow up call making sure everything is working properly and if we had any questions or concerns.
Recently moved into a 35yr old home that needed the mechanical systems updated. The in home quote and front office staff were courteous and patiently answered all our questions. We then had Cross service our furnace and fireplace to help us to decide the next steps. Again, lots of questions asked with knowledgeable answers provide. We decided to have Cross replace our furnace and water softener. We required our water heater relocated and the tradesman suggested solution was excellent. Cross also removed our old A/C unit giving us a chance to make some exterior repairs before returning to install the new air conditioner. The entire Cross staff from the front office staff to trades all demonstrated a high level of professionalism that we were very pleased with. Thank you very much Cross.
The Cross service technician, Kyle, fully explained the problem and my repair options. My furnace is less than eight years old and has had multiple issues every winter for the past 7 years. I am so impressed with Kyle's knowledge and customer service that I will only use Cross Heating in the future..
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