Waterloo, Canada
99 Northland Rd
N/A
+1 5198862121
Larry DavenportMy driver from Pearson to my home in KW area on Sept 24/19 I was very hesitant to contact this company after reading the reviews. So I then decided to contact the office directly in Waterloo to speak to the customer service manager to reassure me about this company. She was not pleasant to deal with at all and was very rude. After rethinking the awful conversation with her , I decided however to take a chance on my one way trip home and I am so glad that I did follow thru. I reached the reservation desk @ Pearson at 1245pm and informed them that I was ready for pick up. Larry who had already been waiting half hour earlier for my arrival showed up within 10min of my call to where I was sitting and waiting. . He was very professional and courteous. We had great conversations during our trip and he made me feel safe and comfortable. He dropped me right to my door and brought my suitcases to my door. I highly recommend that you ask for this gentleman only in your future travels to and from KW which is what I plan on doing as well. The female head office manager staff was not pleasant or courteous over the phone but don't let that deter you as its just the driver only that gets the 5 Stars review in my books. Thank you Larry Davenport. Keep up the great work and stay as you are for the future clients.
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We had a few fabulous kind drivers and tipped them well. There was no complications at Toronto airport or the Waterloo region. Thanks for your service and help with our luggage. We highly recommend and will use the service again.
Used them multiple times, always on time and reliable. Only improvement is that some drivers could help more with bags, especially in the winter time. Last trip I was suppose to land in Hamilton but due to weather we landed in Toronto, once I arrived I called them and they already knew this and had made arrangements for a shuttle there for me. Even though we had to wait close to 2 hrs for bags the shuttle driver waited. Everyone else on flight were scrambling trying to get a shuttle etc and Airways Transit handled my change like a PRO! Great job.
Driver went to house 2 down from ours even though all labeled, then just waited. Seemed odd. His driving was terrible, too fast, and either braking or accelerating. He also seemed to forget some people and have to go back into town to get them. The van also didn't help us feel safe.. the shocks seemed shot and I was really glad for the seat belts. I don't know if this is normal or an off day, but I will try another company in the future.
Good service on the way to the airport. The vans are comfortable and the drivers are safe. However, on the way back, there are long wait times until they can find you a ride. Also, what I didn't like was, my driver today asked me to fill the gratuity before the ride. I felt attacked. I don't understand how I am to provide a tip before the ride is done. A would have decided on a tip at the end of the ride depending on how well the drive was. Unacceptable imo.
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