Calgary, Canada
4668 25 St SE
N/A
+15874101062
I thought Waste Management was the company employing a driver who I'd had a traffic incident with, it was in fact Waste Connection Canada. But the response from Waste Managements corporate office was immediate. I greatly appreciate how Sharron treated me. If it had to of been them, I feel it would ha e been concluded in a respectful manner.
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Disappointing.....We've used WM for years and their prices went much higher each additional year, even on a contract. When we decided to look for another company, they magically could change their pricing to less than half of what they were charging us. We found another company and put in our written notice. NOTE: They require a written notice to be sent via registered mail 90 days before contract expiry. Over A MONTH later the WM rep contacted me asking if we would change our mind and stay with WM and offered an even lower contract. A little late don't you think. A month before our contract was supposed to end, I contacted WM asking for a bin removal date, but they were unable to provide me with a date. Two weeks before contract date I emailed again asking for an update and still they were unable to provide me with a removal date. 3 days before contract expiry I emailed again asking for the removal date because our new bin was to arrive on the 3rd of the month. I received a response from WM saying they were going to pull the bin that same day. Go figure! I emailed our new provider asking to have the new bin dropped off the day after. The day after came and we still have a WM bin on our property. Such a huge disappointment. I have had some issues over the years with WM and the customer service/account managers have not exceeded any expectations whatsoever. I do not recommend WM services.
Reading some of the posted reviews and see a lot of negative comments regarding customer service and honestly not sure why. My company is in a remote area just outside of Calgary and we have a bin that's picked up every second Monday. This coming Monday was to be our pickup date but it's a stat holiday and my bin is inside a locked compound and we're off the Monday so i called to have the pickup date moved if possible. I spoke with a Katherine who was both very polite as well as helpful so i'm confused as to where these negative comments are coming from.
Terrible service. DO NOT USE THIS COMPANY! increased pricing after signing agreement.
**** An update from my last review: I was able to contact their representative, he listened to my concern. He was able to help work out my situation. I am very grateful for them who swiftly cancelled my contract without preservation. The guys picked up the bins in order. My faith in this company restored. Thank you so much for those who went out of their way to listen and act on a timely manner.
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