Ajax, Canada
375 Clements Rd W
N/A
+1 9054278071
Kafil Merchant became my new Account Manager and saved my business money by changing the plan that I was on previously. Kafil is definitely customer service focused and an asset to the company.
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Ensurco Insurance Group works with Waste connections for our business. I recently called and spoke to Kafil Merchant about our account and needed some clarification. I must say, the customer service was amazing. He is polite, always on time and very respectful. Highly recommend this company.
Horrible customer service with no accountability of their mistakes and errors. They charge you double of what you are quoted and do not rectify the error until the client points it out and has to follow up repeatedly (days go by without any type of reply or follow up). Even then, it is a constant battle of going after Kafil, the so called retention team at the company, to make sure the issue is corrected. They need to learn how to treat their long term clients well. Forget about cancelling the service cause you will be hit with an astronomical penalty. Even during these hard times, they do not help the small businesses and really don't care whether or not they provide good service or ensuring their clients are happy and satisfied. Steer clear of this company cause all they care about is making money and locking you into a contact that you cannot get out of (without incurring a huge monetary loss).
Many thanks to Kafil Merchant, our sales rep at Waste Connections Ajax. Thank you for all your help in revising our business contract to better suit our business needs. It was a pleasure dealing with you...and I appreciate everything you did for me to ensure we were completely satisfied! JWC Whitby
I dealt with Kafil Merchant for our services at Japter Realty (Plaza) and I must say he is a true professional in his service. Impressive speedy and knowledgeable. Helene Ata
Deli
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