Guelph, Canada
190 Clair Rd E Unit 5
N/A
+1 5198292020
My 6 year old was scheduled to meet with the doctor at 11.40am on Saturday. I was called and asked the previous evening if we could come in earlier and I informed that we could try by 11.30am but 11.40 is when for sure we could come in. We reach at 11.38am. There is another family meeting the doctor at this time. And we are asked to fill in a form in the meantime. At 11.45am we are told that the doctor cannot meet us. Explanation - you did not come in at 11.30am. I do not think that was appropriate or right. A thumbs down Vision Express, at Claire and Gordon. Did you want us to come in early and crowd the store during the pandemic?
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WARNING: They don't work with Sunlife insurance because of an issue with their claims? This is what we were told AFTER we had spent a good deal of time each picking out several pairs of glasses. Instead of informing us of this at the beginning, the sales associate was obviously hoping we would fall in love with the glasses and pay out of pocket anyways. When I asked why they dont work with Sunlife she said she was new and didnt know the details. This place is sketchy and I would advise against filing claims with them. We had our two infant children with us and wasted our afternoon doing this and didnt end up having enough time to go to another store instead. Terrible customer service.
Excellent price excellent place the doctor is amazing and so was the optician I recommend us 10 out of 10
I have visited numerous optical stores but this location of Vision Express in Guelph stands the best. They carry a huge collection of high end designer frames and sunglasses very reasonable priced. The staff here is very courteous and special thanks to Harleen, she is very knowledgeable , friendly , sped lot of time to select my prescription frame and the sunglass. Highly recommended this location and the staff.
I had a great experience with vision express. They have got very good collection of sunglasses, contacts and glasses at very good prices. This guy Avi, I spoke to was very helpful and gave me a good discount. The doctor onsite is highly professional and very skillful.
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