Gatineau, Canada
1235 Boulevard Saint-Joseph
N/A
+1 8197760077
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They just don't do the service. In the past I had already noticed minor stuff missed (i.e. no windshield fluid even though they say they filled it in the report) so I was already suspicious of their service. Last time I took it for service #3, I got no report of the service (I was told they don't give that out anymore) and that my rear brakes needed to be replaced within the month. I bought the parts to change the brakes myself and when I get the wheel off I find that they never actually checked the brakes. Service #3 explicitly states they will remove the caliper for inspection, the dust and rust build on the bolts clearly showed they never removed anything (and this is during Covid, I had driven 12 km since the inspection so the car was basically in the exact same shape they returned it to me)... the pads on the brakes were at 5.5 mm, brand new pads start at 9 mm so in 3 years of owning the car and driving 65k km I had not even reached half of the pads' life, yet they recommended almost urgent replacement... just a money grab. I will find a different authorized service to preserve the warranty that's left on the car... Villa Toyota not only does not do the service (putting our safety at risk), they only seem interested in pushing for unnecessary jobs to milk money out of customers
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An interestingly somewhat sour experience for a first ever visit. Sales person was somehow....off. Deceitful, and a truth bender, for a kinder word. Terrible at communicating. The rest of the staff were great and friendly and pro. Never got to meet the sales manager...that was odd. We did business there anyway due to the pricing that could not be matched elsewhere. Salesperson made us a deal, on paper. We went back two weeks later and everything had changed...the deal was off the table he said. Also, he made it seem like we were getting free snow tires....very misleading and very upsetting. Would not recommend this dealership to anyone. I'm surprised the owners are ok with this....that says a lot. Stay away folks.
Sales person was 15 minutes late and after 15 minutes said he has another appointment and we should take new appointment. I had a feeling he did not want to show cars that are outside and sticked only to the ones in the showroom. And asked us to look through the car window! I came for a test drive appointment not to look through car window!? No efforts at all. After we saw a Rav4 outside he said to wait and he will bring his contacts for next appointment and did not show up after 10 minutes. We just left.
great service, very clean dealership with years of experience. everyone is very nice and helpful.
Great service got my car in 2 business day
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