Victoria, Canada
520 Herald St
N/A
+1 2505905200
DeliveryIn-store shopping
Furniture looks nice. But I couldn't possibly buy anything as the staff were to busy to say hello Sat Mar 13th.
like
My experience purchasing from StudioYdesign ended well. There was an issue with my original order however, the store owner/director communicated with me throughout the process and resolved the issue immediately (I won't go into details, as it was resolved immediately). The item we ended up with - A fantastic EQ3 adjustable side table/portable desk - is great! Overall, the friendly and knowledgeable staff made what could have been a frustrating experience a great one. I would recommend this store to anyone looking for high quality, stylish furniture with fair prices.
We bought an EQ3 leather Solo sectional about 3 years ago. The initial sales experience was good - Studio Y was able to match a very good price from EQ3’s Vancouver store. The sectional developed a crack in its frame under warranty. We contacted Studio Y and provided photos of the problem - EQ3 was keen to replace the one piece with the cracked frame but Studio Y insisted that they replace all 4 sections so that the leather would match properly. Skip forward a few months and new sectional arrives is delivered and assembled by a great crew and the old material taken away. Effortless! Thanks for the great sales and even better service experience. Glad we bought locally.
I popped in one day with my mother who was trying to find some new furniture for her condo. Furniture shopping can feel overwhelming but the folks here were awesome. They gave us space to look around, offered suggestions, gave great feedback and shared ideas. We ended up purchasing quite a few lovely pieces here. The staff really made the experience wonderful.
I bought a rug from Studio Y Design back in February. The salesperson Kirk was nice and helpful. I waited a couple of weeks for it to arrive and when I brought it home, there was a big stain in the middle of it. So I contacted Alykhan, the manager of Studio Y Design and he told me that I will have to wait a few more weeks for them to replace it. Not ideal but not the end of the world, either. After waiting a few weeks, I emailed for an update to no response. I called and he told me that it will be another few weeks. So I waited. Then emailed a few more times every couple of weeks but he didn't respond. I had to call the store to get him to set expectations with me when it was going to arrive. There was no apologies for the delays, and no offer of a discount or anything. When the rug finally arrived in the warehouse 3 months later, the manager told me that he would get a rush job on delivery to my house. When the movers called that day, they told me I had to wait 5 days to get it. So I had to call back and get the manager to give me an update on when it was being delivered and the rush deliver was changed from 5 days to 4. Overall it was 3 months before I got my rug and the entire time I had to chase down the manager to get him to set expectations with me. I give 2 stars because the salesperson was nice and the rug I eventually received was good and affordable. But I wouldn't go through the hassle again especially because the manager doesn't seem to really care about customer service.
Just dealt with Andy on buying a proper sized couch for my new condo. He was really helpful in showing me my options within my budget and even tipped me off to the couch I wanted being on sale within a few weeks so I could wait....unusual for a salesman! If you're also looking for ultra luxury furnishing this is the only place in town it seems.
Fabulous service that doesn't stop when you move away! We bought some beautiful modern furniture at Studio Y in Victoria -- and then a year later we moved to Vancouver. We've had several reasons to call and ask their advice -- and they've really followed through. The team at Studio Y have been super helpful in connecting us with the people and resources we need. That is great after-sales service. Bravo!
We bought an EQ3 sectional from this place a few months ago. It works great in our space and the salesperson at the store was extremely helpful and patient. We did have an issue with the delivery not having the sectional brackets that should have come with the couch. After calling EQ3, studioYdesign was extremely helpful in getting the brackets reshipped. I'd recommend shopping here.
Deli
The best companies in the category 'Deli'
DeliveryIn-store shopping