Victoria, Canada
385 Waterfront Crescent
N/A
+1 2509401028
Appalling!! Selkirk Seniors Village is FOR PROFIT and is owned by a CHINESE INSURANCE COMPANY. In March 2018 Health Minister Adrian Dix said he was concerned about the potential impact on seniors who reside in Retirement Concepts homes in British Columbia after Chinese officials took control. My dad was placed here by VIHA in Feb 2019. As his representative I told administration not to give dad zopiclone and they said they would not. They gave it to him for 5 weeks without family knowledge. He was also over medicated once with zopiclone, trazodone and quietiapine and once with trazodone and zopiclone. Cleaning staff were scarce, the food quality was poor at best and they seemed to be consistently understaffed. The unit often smelled of urine. Now that dad is in a not for profit facility he is happier, the floors and unit are cleaned regularly and the food is of better quality and he is enjoying meals again. The staff is consistent, friendly and caring. Do not feel pressured to place your family member here, there are much better options.
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If you are placing a loved one into a private pay bed at SSV, read the contract VERY CAREFULLY especially item 8. It requires a resident or his/her family to give 30 days notice of vacating the room. This is impossible to do if you are waiting for a subsidized bed (you only have 48 hours to accept an offer) or if your loved one passes away while occupying a private pay room. Rent is approximately 7000 for a 31 day month. A security deposit of 3375 is also required at the time of admission. You only get a prorated amount of rent back if they are able to rent the room to someone else after it is vacated. In my case I only get 9 days rent back (no cheque received yet) and my security deposit is still in limbo. Care at SSV on my husband's floor was good once his CPAP issues were sorted out (3 months after admission). I had to contact Retirement Concepts head office in Vancouver to get action. My impression of most of the Management Team at SSV was negative. Most of the time they don't return phone calls or answer emails.
The staff here are wonderful and cared for my dear Auntie for years till her recent death due to advanced Alzeimers. They were always gentle, respectful and kind to her. I can't say enough good about the \team\ here. Thank-you.
Lovely place. Great for a walk.
Do not have this as your first choice. Not enough staff support and many other little negatives to this facility.
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