Victoria, Canada
880 Douglas St
N/A
+1 2502208463
Wheelchair-accessible entrance
Very disappointed with the service from National Bank. I was forced to do business with them when I obtained a vehicle loan. Would not give me a bank account to see the balance of my loan online with out paying a 4 monthly fee and was treated with a very condescending attitude. If I made a lot more money (doctor or lawyer) they would be willing to give me a free account How does this made sense? Now I cannot do anything online without an account so I try and call. Impossible to get anyone on the phone, terrible phone system and wait times. I will be obtaining a new loan from another bank right away to remove any dealing I have with the bank.
like
I went to the bank with the intention to close my investment account. But I ended up being sold some other mutual fund. And I have to open another account just to have access to online banking faster. The worst part is that I forgot my password, and the advisor didn't help me set up the security questions, or give me my new account's number at the time. Now I find out they don't open on weekends. The customer service has limited operation hours. I have just opened accounts with two other banks and they are not like this. I agree with other reviewers that this bank has quite a bit of room for improvement. After this experience, I will rather sell their mutual funds and just buy their stock (TSX:NA). All these savings on customer services should increase bottom line. ...National Bank replied to this post. I was finally able to access my account on Sunday morning. I will raise my rating to three star because of their prompt reply and their phone line support.
Since moving here last November I have been treated with the utmost respect and the service has been excellent. I was concerned as I had been dealing with the National Bank in Aurora, Ontario for over 30 years. Informative, polite staff. always at the Douglas, Victoria branch.
Save yourself a big trouble. Stay away from this bank. Their online services suck so hard you end up coming to bank always. Got cc lost called to get it shut down. No automated services. Waited 1.5 hr to speak to agent. Card used in meantime. Ordered new cc. Again waited half hour to speak to agent. She asking all these questions totally unrelated saying for security and survey purposes. Said either answer or cc cant be activated. Asked to close down account and send paperwork. Again end up going to branch.
My husband and I have a mortgage with this bank and, though the rate is good, the customer service is severely lacking. I wanted to inquire about our existing mortgage and changing from variable to fixed but it's impossible to get a human on the phone. Nothing but phone trees and voicemail. I left a message for a local mortgage broker who didn't return my call. When I tried again, and he actually answered, he said he didn't do existing mortgages (though he would email the branch manager for me). I tried the \National Bank Financial\ and they were zero help as well. I spoke with live human who only searched the web to provide me with the branch phone number that I had already called.
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