Victoria, Canada
2519 Ludgate St
N/A
+1 2503614488
Technician Boris did a fabulous and perfect job restoring our gas fireplace which had stopped working just as arctic storms attacked our area. Knowles/Miles gas/plumbing sent our saviour almost immediately. The lady running the office was friendly, helpful and competent. We are very grateful!
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I have had Miles do a number of projects for us. Running a camera through our drains, moving plumbing for a bathroom re-model and sewer line repair. Great team that communicate very well
We had a slight slip with initial communication , but in the end, they were punctual and did a great job. Great price too , and the guys that came to do the installation were efficient and Friendly.
I have been using Miles Plumbing for at least the past 15 years, maybe more? I used to feel very confident with the service. However, in the past year I have had three service calls for different things, and while one was done well (external faucet replacement), the other two were not (gas fireplace maintenance and installation of new dishwasher). What I am most unhappy about is that in the case of the last visit I actually took the time to provide specific feedback on the customer service email follow they send out, but I never got any response. It feels like they are extremely concerned about payment, but not so much about whether the job was properly done. Now I have always paid my bill, even when I have had to hire someone else to do it over (the fireplace maintenance), or it was not completed properly and I had to fix and finish it myself (the dishwasher install). I get that sometimes people have an off day, or are feeling rushed, or stressed, not at their best or whatever. Of course I do. But is it too much to at least apologize for that? I'm a long time repeat customer, but I really don't feel like anyone cares about that.
Thank you, Miles Plumbing for your exceptonal service! As anyone who owns or manages property knows, a reliable and knowledgeable plumber is imperative! Both times we've engaged Miles Plumbing the experience has been great - from the friendly & efficient reception/booking who tells you what charges to expect upfront to the polite, punctual, hard-working, no-nonsense, 'can-do' professional plumbers who are worth every penny
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